IT Knowledge Management Analyst

Description de l'entreprise
**Become a part of AIM’s growing success.**

American Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday) thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team who has over the years, successfully evolved into a multifaceted company with business divisions that include metal recycling (AIM Recycling), construction waste recycling (AIM Eco-Centre), manufacturing of solder assemblies (AIM Solder), demolition and decommissioning (AIM Delsan) and auto-recycling (Kenny U-Pull). We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence.

**What we offer**
- Competitive salary + other perks
- Group insurance & RRSP program
- Company-wide events throughout the year (BBQ, Holiday party etc.)
- Free gym on site
- Two cafeterias on site (subsidized meal program available)
- Dynamic & rewarding work environment
- work on high-impact, meaningful projects while also having fun

Description du poste
**Description du poste**

You will be responsible for the success of the IT knowledge management (KM) framework implemented across site operations and will drive continuous improvement of this framework in collaboration with key stakeholders.

The IT knowledge analyst will develop the topic list and produce the structure of the content. In addition, you will promote sharing and enable content uptake and organizational learning strategy development utilizing the organization’s operational business processes, people, and systems.

The IT knowledge management analyst will strengthen the seamless exchange of knowledge across site operations and other organizations where applicable. The IT knowledge management analyst will be responsible for the continued development and implementation of strategies, processes, and tooling for corresponding KM solutions as well as developing KPIs and team members within this framework.

Strategy & Planning
- Prepare a long-term plan for knowledge and information assets development, based on business goals and input from stakeholders.
- Create relationships with sources of knowledge and information.
- Acquire and develop knowledge of vertical/horizontal industry practices, trends, benchmarking data, and create competitive analyses.
- Develop mitigation plans for capturing and storing legacy knowledge as it retires or is retired.

Operational Management
- Identify, collect, and synthesize information assets from disparate sources and incorporate them into the organization’s corporate knowledge base.
- Develop and implement strategies for integrating data, documents, content, and other resources with document repositories, content management systems, and other related systems.
- Leverage accumulated information assets for employee education, client communication, and other corporate training initiatives.
- Work closely with the IT department and end-users to form architectures for knowledge encoding, retention, retrieval, and use.
- Liaise with systems experts on hardware and software issues that affect the availability and accessibility of knowledge assets, wherever it exists.
- Research, assess, recommend, and purchase knowledge management tools as required; track new standards and technologies.
- Promote a corporate culture based on proactive collaboration, sharing information, and learning.
- Assist in managing all aspects of company-owned content, including documents, guides, handbooks, and other collateral deemed as content.
- Participate in the creation and improvement of new and existing processes within the IT department.

**Qualifications**:
**Qualifications**

Formal Education & Certification
- Bachelor’s degree in a technology or business-related field preferred
- Lean Six-Sigma Yellow Belt or higher preferred.
- Minimum of 5 plus years of relevant experience.
- Experience managing day-to-day technical and strategic content management initiatives.

Knowledge & Experience
- 3+ years in implementing and managing Content & Knowledge Management strategies.
- Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures.
- Superior quantitative, analytical, and problem-solving abilities.
- Excellent written, oral, and interpersonal communication skills.
- Good understanding of the organization’s goals and objectives.
- Experience in building knowledge management programs within groups with technical aspects.
- Ability to drive adoption of organization Knowledge management capabilities
- Ability to communicating with and influencing senior leadership, framing discussions to gain valuable feedback and experience.
- Proven leadership capab