Sales & Design Consultant

Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions.
Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.
Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada and our 4.4 out of 5 rating on Glassdoor.
With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.
As our journey to becoming the preferred choice for premium home improvement solutions continues, we’re adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.
- **Responsibilities**

**Sales**:

- Meet or exceed weekly, monthly, yearly sales targets
- Establish rapport and build professional relationships with clients
- Qualify customer by asking clear, direct, exploratory questions to understand their needs
- Expertly handle customer inquiries, and confidently promote and sell NewAge Products
- Assist customers with placing draft orders or converting drafts to complete sales
- Follow-up with customers regularly to close leads
- Upsell, cross-sell, and offer services to provide the best customer experience

**Design**:

- Take customer input to design organization solutions to meet their needs
- Use suite of design software to prepare visually appealing recommendations
- Leverage deep product knowledge to creatively solve even the most challenging space solutions
- Deliver customer a personalized, unique, wowing outcome including optional additional elements
- Provide a world class design experience on every interaction

**General**:

- Regularly share customer feedback to help business plan future products, processes, or other services that are not currently in place
- Identify gaps or issues that could risk the success of sales or promotions, and escalate the concern to leadership for review
- Maintain a high level of work quality across all responsibilities
- Be a brand ambassador for all NewAge product categories
- Advocate on behalf of NewAge customers in everything you do
- Other related duties as assigned
- **Qualifications**
- Post-secondary education in Business, Ecommerce, Sales or related area of study
- Minimum 3 years working in contact centre or a similar capacity
- Minimum 3 years of experience working in a fast-paced, customer-facing role (retail, ecommerce, customer service, hospitality, etc.)
- Minimum 1 year experience preparing home improvement 3D designs or a similar capacity
- Exceptional English written and verbal communication skills
- Superior customer service and sales skills, strong business acumen
- Must be proactive and results oriented with strong organization, communication and influencing skills, a self-starter who takes initiative, seeks opportunities for improvement, and creatively and constructively challenges the status quo
- Thrives in an environment of change and ambiguity

**NewAge Offers**:

- Benefits package
- An opportunity within a growing, fast-paced company, well established in its industry
- Fun We celebrate successes, and hold special events to build strong teams.

**How to Apply**:
Headquartered in North York, Ontario, with employees in the US, China and India, NewAge is committed to being a **trusted brand** in the home improvement industry by offering unique products, exceptional value and a best-in-class customer experience.
As a company, our core values are to **simplify** the complex, **respect** the dignity of all people, operate with **integrity and openness**, recognize our **responsibility **to the team and take a **customer centric** approach to everything we do.
If you identify with these values, you could be a great fit and valued member of our team
NewAge Products is an equal opportunity employer, committed to inclusion and diversity. We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require any accommodation.