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Field Service Technician

2 weeks ago

Hamilton, Canada Purity Gas Inc. Full time

**COMPANY OVERVIEW**

We are a fiercely passionate solutions-based team driven by innovation, continuous improvement and collaboration. We disrupt the multi-billion dollar nitrogen gas market with state-of-the-art technology that allows commercial & industrial gas users to reliably, safely and cost-effectively produce their own supply of gaseous nitrogen in-house and on-demand for a fraction of the cost of buying nitrogen from third-party gas suppliers.

Our technology delivers a significant value proposition to nitrogen gas users, primarily via the ability to generate nitrogen on demand for often 90% less than the cost of traditional bulk nitrogen gas delivery. Beyond the financial benefits, our nitrogen generation technology is much more environmentally sustainable than traditional gas separation, as a result of requiring less input energy for the production of nitrogen and eliminating the need to have nitrogen gas delivered to the site by transport trucks.

At Purity Gas, we adopt a collaborative work culture that is motivating, exciting and adaptable to the needs of our clients, our partners, and our employees. Our greatest asset is our culture and positive, goal-focused team.

**JOB SUMMARY**

The Field Service Technician is a dynamic and highly adaptable professional with experience servicing compressed air and gas separation technologies, who is passionate about helping customers be successful with industrial technology solutions.

You will become familiar with the entire suite of products and services offered by Purity. In this role, you will fulfill technical service and maintenance obligations on nitrogen gas generation systems and associated equipment. Day to day, you will work closely with the Director of Technical Services on all field service and maintenance-related activities. You possess strong communication skills and are comfortable working with enterprise clients in various settings.

As a member of the technical services team at Purity Gas, the Field Services Technician thrives in a collaborative working environment and understands the importance of professionally delivering high-quality work to their peers internally, and providing a premium experience to all Purity Gas clients externally.

**RESPONSIBILITIES**

The Field Service Technician will have the key responsibilities of fulfilling preventative maintenance services, responding to emergency service requests and installing nitrogen gas generation systems, on behalf of Purity Gas. The specific responsibilities of this role may include the following:
**Field Service Responsibilities**
- Maintain equipment including, but not limited to:

- _Nitrogen generators_
- _Air compressors_
- _Compressed air purification equipment_
- _Condensate management systems_
- Diagnose and troubleshoot issues as they arise
- Commission new systems
- Prepare and submit professional service reports
- Respond and provide technical support in emergency situations
- Mechanically install nitrogen gas generation systems
- Perform pickups and deliveries as required
- Fulfill any other maintenance-related duties that may be required

**Customer-Facing Responsibilities**
- Schedule and fulfill service appointments with clients
- Provide suggestions and recommendations to enhance system operation
- Prepare quotations for suggested work
- Offer exceptional customer service to all clients

**General Responsibilities**
- Attend training sessions as required
- Report to management on the status of services and projects
- Maintain accurate reports and records for all ongoing jobs and projects
- Maintain a clean and safe work environment
- Assist management with strategic technical projects

**WORK CONDITIONS**
- Regular full-time hours (37.5 hours per week), five days per week
- Able to work overtime and on-call, when required
- Workplace locations to include customer sites and Purity Gas head office (Ancaster, ON)
- Must have a valid Ontario driver’s license with a satisfactory driver’s abstract
- Approximately 10% of international travel may be required

**SKILLS & QUALIFICATIONS**
- Proven experience in mechanical and electrical technical service work
- Minimum two years of experience maintaining and servicing industrial systems
- Able to troubleshoot, test, repair and service technical systems
- Knowledge of compressed air and gas separation systems
- Experience working with industrial drawings
- Able to prepare and submit service reports
- Experience working in factories and adhering to contractor requirements
- Able to work in a multi-project environment with proven organizational skills
- Good communication skills and someone who can bring new ideas to reality
- Quick learner, adaptable and self-starter who leads by example
- Fluent in English language (written and oral); proficient in Google Workspace (Drive, Docs, Sheets, Gmail, Calendar), CRM and other project management tools
- Able to travel to all Canadian Provinces and the United States of America