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Installation Technician

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Vaughan, Canada TeraGo Networks Full time

Reporting to the Field Service Manager, in this role you will complete assigned TERAGO Networks Inc. customer and network installations and complete service activations as required to support Field Operations.

**Responsibilities**:

- Responsible for completing new customer and network installations on rooftops. This includes but is not limited to fixed wireless radio and mount hardware assembly, installation, equipment hauling and service activation.
- Review and prepare installation equipment and tools prior to arriving onsite to complete TERAGO’s physical installations.
- Assist with hub maintenance in accordance with TERAGO’s Maintenance program where needed.
- Support local Field Service Manager in completing assigned customer and network site maintenance activities in accordance with TERAGO standards.
- Flexible to work various shifts: days, evenings, and weekends, to meet business needs
- Complete day-to-day work in compliance with TERAGO’s Health and Safety policy.
- Attempt test and turn-up activities including completion of as-built drawings and archiving of test results.
- Diagnosing errors or technical problems and determining proper solutions
- Maintaining accurate and timely timesheets.
- Managing the inventory management cycle and annual counts. Returning inventory that requires repair

**Education & Experience**:

- Minimum completion of High School diploma and/or relevant work experience.
- 1-2 years experience in cabling and/or rooftop hardware installation required.
- Telecommunications experience an asset.
- Possess a valid Driver's License. Will be required to submit driver’s abstract on a regular basis.

**Skills & Abilities**:

- Knowledge of all standard cable types and terminations (i.e. Ethernet CAT5/6, LMR400, RG11)
- Ability to interpret schematics, manuals and manufacturer's instructions as required.
- Strong understanding of construction and electrical principles, practices, and requirements.
- Strong analytical and problem-solving skills.
- Clean organized individual with a passion to learn new skills and trades.
- Strong knowledge of computers and basic troubleshooting of internet connections.
- Basic networking knowledge
- Must have excellent communication (written and verbal) and customer service skills.
- Handle a physically demanding workload (up to 60 lbs.) which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions
- Self-motivated, demonstrate effective decision-making skills and can work with limited supervision
- Dedicated and compassion individual who enjoys working outdoors and takes pride in their work.
- Knowledge of occupational health and safety requirements.
- Current Working at Heights / WHMIS 2015 / Lift Operator certificates is an as asset (Training and certifications will be provided)
- Comfortable working on roof tops, tall buildings and structures.
- Be willing to work extra hours, weekends and holidays as needed (once or twice per month)

**What we offer**:
TERAGO encourages a healthy balance between life and work and has designed a compelling and competitive package to meet your needs. This includes:

- Remote Work
- A comprehensive benefits package starting day 1
- Generous vacation entitlements
- Flexible work schedules
- A dynamic and fun work environment
- Group RRSP
- Employee Share Purchase Plan with a corporate discount