General Manager

The General Manager must possess the ability to work effectively in a team environment, partnering with senior management, and is accountable for the following essential functions:

- Managing the day to day activities of the entire operation
- Prioritizing workplace safety with established metrics and Service Level Agreements
- Maintain financial performance of location
- Excel at operational performance of location
- Focus on client relationships and contract retention
- Developing and implementing strategies, processes and procedures that will effectively influence company profitability
- Achieving monthly performance metrics and all Service Level Agreements
- Identifying and securing new business opportunities
- Recruit, interview, train and hire employees as required
- Be a positive role model to all personnel and the airport community
- Represent with best intent the business priorities and professional posture of the PrimeFlight customer(s)
- Advise, consult and coordinate with the Division Vice President, Corporate Controller, Corporate and Field Support Staff, Market Development Vice President and Directors, Vice President of Training and Quality Assurance, Clients and Vendors.

**Responsibilities**:

- Foster a safe working environment. Hold employees accountable for the safety audit performance and all operational metrics
- Meet administrative requirements as established
- Monitor and record operational and financial performance and report on an monthly and annual basis
- Work with Sales, Division Vice President and Controller to develop competitive bids for new business
- Coordinate new local account start-ups
- Resolve promptly all service issues in problem areas to ensure contract retention. Share the action plan and success factors with the customers
- Perform all necessary supervisory functions to effectively and efficiently manage assigned personnel. Personnel duties include:

- Maintain a qualified and appropriately trained staff
- Communicate areas of accountability and performance expectations to assigned personnel
- Determine standards of performance as a basis to review progress of personnel
- Recommend salary adjustments, transfers, promotions, and terminations
- Ensure proper training of assigned personnel
- Foster a safe, cooperative and harmonious working climate conducive to maximizing employee morale and productivity
- Lead in a pro-active, continuous improvement method
- Manage fee-for-service operations, including cash handling and accountability procedures that may be required
- Adapt to, positively adopt and promote any changes in corporate policy and procedures
- Directing work, appraising performance, rewarding and discipline, coach and counsel employees, addressing complaints and resolving problems
- Maintain and foster for success the working relationship with all the customers associated with the business unit
- Within the established airport’s community, be the “face and advocate” for the PrimeFlight customer(s)
- Attend meetings, events on behalf of the PrimeFlight customer(s), displaying professionalism with customers best interest in mind at all times
- Meet or exceed all established Key Performance Indicators and Service Level Agreements
- Demonstrate regular, predictable attendance at job location
- Exceed PrimeFlight customer service and safety standards

**Competency**:
To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Operational and Financial acumen, Customer Service, Interpersonal, and Oral Communication.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**General Qualifications**:

- 18 years of age or older
- Reliable transportation
- Valid State Driver’s License with a verifiable safe vehicle operating record.
- Eligible to work in the United States

**Education/Experience**:
Associate’s degree or higher. High school diploma or equivalent may be substituted with four years relevant experience.

**Language Ability**:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to communicate effectively in English.

**Math Ability**:
Ability to understand and analyze financial operations, profit and loss statements, customer invoices, and other mathematical functions necessary to managing the airport operation.

**Reasoning Ability**:
***

**Computer Skills**:
Demonstrated proficiency in Word, Excel, Online Timekeeping and Outlook, sufficient to write letters, organize schedules, and perform other tasks related to payroll and operations.

**Certificates and Licenses**:
Valid State Driver’s Licens