Lead Barista

**Description**:
**We are hiring a Lead Barista/Bartender**

**WHO WE ARE**:
At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence.

Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio.

**Are you ready to join a fresh, fun team determined to provide meaningful, personalized experiences?**

**WHO are we looking for, you may ask?**

We are in search of a warm, friendly, and organized **Lead Barista/Bartender**, responsible for leading the Barista/Bartender team in daily duties to ensure professional, competent, and prompt service to customers, delivering exceptional service and creating memorable experiences, while showcasing our coffee drinks and cocktails menu, making recommendations based on guests’ preferences, up-selling special items and taking orders.

Key accountabilities include:

- Always provide the highest quality of service to our guests and associates alike, leading by example.
- Train, maintain and enforce all service standards using record, menus, and appropriate reference material.
- Maintain a safe and sanitary work environment for all associates and customers. Reports unsafe conditions to manager.
- Ensure department is fully staffed and able to handle volume of business; periodically check and assist when necessary.
- Understand and teach empowerment principles to ensure guest satisfaction.
- Greet guests as they enter, consistently delivering exceptional service.
- Give guests food and/or drink menus and answer their questions regarding ingredients.
- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios, cocktail preferences, etc.).
- Prepare beverages following recipes and beverage standards.
- Work professionally with all guests and fellow associates.
- Serve beverages and prepared food, like cookies, pastries and muffins.
- Receive and process payments (cash and credit cards), following all check handling and credit card policies and procedures.
- Keep the bar area clean.
- Maintain stock of clean mugs and plates.
- Check if brewing equipment operates properly and report any maintenance needs.
- Communicate customer feedback to manager and recommend new menu items.
- Check and replace glassware where needed. Endeavor to work in a unified and collaborative way
- one that fosters teamwork.
- Follow all safety and security policies and procedures; report accidents, injuries, and unsafe work conditions.
- Have thorough knowledge of emergency procedures.
- Practice safety standards at all times, leading by example.

**WE WOULD LIKE TO KNOW, ARE YOU **
- An experienced professional with previous experience leading as a Barista, Server or Bartender in a coffee shop or bar environment.
- A Hospitality or Tourism program graduate or degree holder.
- Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
- Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.
- Excellent communication skills.
- Able to work well under pressure, multitask and enjoys a fast-paced environment.
- Somone with a positive attitude, eagerness to learn and prefers to work as part of a team.
- Knowledge of food handling, food safety, and basic math skills.
- Valid ProServe certification.
- Availability to work evenings, weekends, and holidays as needed.
- Physically able to stand and walk for extended periods of time and lift up to 30 lbs.

**Benefits of Working for Concord Hospitality**

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide associates with ample opportunities to shine within the company as well as within the brand.

**Working for Concord Hospitality**

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what ou