Alternate Mortgage Solutions Specialist

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Alternate Mortgage Solutions Specialist
- Jun 5, 2025

**Location**: Help Headquarters

**Job Type**: Full Time Regular

**myWork Program**:Hybrid

**Corporate Responsibility**:

- At CCS, one of our goals is to be recognized as one of Canada’s leading companies. We strive to have a positive economic, environmental and social impact, providing responsible leadership in the marketplace, the workplace and in the communities where we live and work. We operate in a regulated environment whereby public trust is paramount. As a company and as employees, we will conduct ourselves with the highest standards of integrity and professionalism without exception, at all times.

**Job Purpose**:

- The Alternate Mortgage Solutions Specialist is dedicated to building better futures together by providing mortgage solutions to members when Coast Capital cannot fulfill a mortgage within its policies and current channels. This position will work with these members to refer their business to one of our external lending partners who will work with the members to fulfill their mortgage.

**Accountabilities**:

- Develop and follow up on all leads and contacts to guarantee opportunities are maximized, thinking like a member to understand and anticipate their needs.
- Review declined mortgages and reach out to members to determine if they are still interested and if so, refer to our external lending partners.
- Provide guidance and support to the Mobile Mortgage Specialist team, Branch and AC sales teams on what our Alternate Lenders can provide for Mortgage opportunities that don’t fall within our policies.
- Proactively reach out to Realtors, Developers and network to promote referrals to Coast Capital for mortgage opportunities, delivering results through effective actions and decisions.
- Foster relationships with our external lending referral partners to ensure consistent service delivery, being open, honest, and clear in all communications.
- Stay up to date on products offered by our external lending partners, ensuring that we provide the best referral option when a member fits the profile.
- Work cohesively with partners to ensure a consistent image in service delivery both externally to attract new members and internally to retain and build on previously established relationships with Coast. This includes outbound calling and collaboration with branches and the Advice Centre for additional opportunities.

**Skills & Qualifications**:

- Education: High School plus some post-secondary education.
- Experience: 4 - 6 years dedicated within mortgage sales, with strong all-round lending experience and excellent skills in building credit files and underwriting.
- Demonstrated strong business development skills with a proven track record of being both a hunter and a gatherer, adept at identifying new opportunities, generating leads, and nurturing client relationships to drive sales and achieve targets.
- Strong working knowledge of Coast’s internal CALMS lending system.
- Strong sense of entrepreneurship, acting like an owner to take responsibility and lead by example.
- Well-established network of contacts (COI’s) and ability to generate and convert pipeline opportunities.
- Willing to work flexible hours based on client availability in a flexible hybrid working environment.
- Demonstrated ability to work well with deadlines in a changing environment and perform multiple tasks effectively.
- Excellent written and oral communication skills with proven ability to present information in a clear and concise manner.
- Comfortable in exploring and capturing member needs and helping them find and recommend solutions, living our purpose in every action.

**Equity, Diversity & Inclusion at Coast Capital**

Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- **Committed to inclusion and engagement.**We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- **A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- **Work where you’re most effecti