Business Intelligence

**Company Description**

At MEDFAR Clinical Solutions, we pioneer digital innovations that empower healthcare professionals to deliver better, faster, and more efficient care. Our flagship product, MYLE (Make Your Life Easy), is an electronic health record (EHR) platform trusted by clinicians across North America. As we continue to grow, we are deepening our commitment to data-driven decision-making both internally and for our clients.

We are now seeking a Business Intelligence & Product Insights Analyst to join our team and help us transform data into insight, action, and impact.

As the Business Intelligence & Product Insights Analyst, you will play a pivotal role in transforming healthcare and operational data into insights that fuel product innovation, client success, and organizational growth.

You will work directly with MEDFAR’s cofounders (CEO and CPTO) and collaborate with leaders across Product, Systems, Finance, Sales, and Onboarding to ensure that every decision from product design to client billing is informed by accurate, timely, and actionable data.

Your mission is to architect the next generation of Sisense dashboards that power both customer-facing analytics and internal operational intelligence. You will synthesize complex data sources, uncover user and business trends, and deliver insights that strengthen product adoption, optimize client operations, and enhance revenue reporting accuracy.

You’ll have the support of MEDFAR’s Data Governance team, including a dedicated data engineer, as you help shape a unified analytics environment that’s more powerful, intuitive, and impactful.

What You’ll Do
Dashboard Architecture & Delivery

- Design, build, and maintain Sisense dashboards that serve both client needs and internal operational insights for product and business reporting.
- Translate stakeholder requirements into cohesive, scalable Sisense solutions that are accurate, efficient, and visually clear.
- Continuously refine existing dashboards and analytics structures to create a next-generation framework that is simpler to use, faster to load, and easier to maintain.
- Collaborate with the data governance team to optimize data queries and visualization logic to ensure the highest performance and reliability.

Cross-Functional Collaboration

- Work closely with Product, Systems, Finance, Sales, and Onboarding teams to connect product usage data with operational and commercial metrics.
- Develop reporting frameworks that ensure usage and activation data align with client contracts and revenue reporting.
- Partner with Product and UX teams to interpret user behavior, measure feature adoption, and guide product roadmap decisions.
- Collaborate with commercial and operational teams to deliver dashboards supporting marketing performance, sales effectiveness, and onboarding visibility.

Data Strategy & Analytics

- Collaborate with the data governance team to optimize SQL queries and warehouse extractors to support BI pipelines efficiently.
- Ensure adherence to MEDFAR’s data governance standards for quality, consistency, and compliance (including healthcare regulations).

Client Engagement

- Collaborate with clients to ensure dashboards function seamlessly in their environments and deliver the insights they need.
- Provide expert guidance and troubleshooting to help clients interpret their data effectively.
- Act as MEDFAR’s internal and external Sisense authority, promoting best practices for usability, scalability, and maintenance.

**Qualifications**

- Bachelor’s degree in Statistics, Data Science, Computer Science, Mathematics, or a related field.
- 3+ years of experience in data analytics, business intelligence, or product insights.
- Proficient in Sisense (experience building Sisense dashboards is a strong asset).
- Familiar in SQL and familiar with data warehousing, modeling, ETL processes, cubes, and extractors.
- Strong understanding of statistical concepts and data interpretation.
- Comfortable working across multiple business functions and communicating with both technical and non-technical stakeholders.
- Highly organized, analytical, and curious — you turn data into actionable stories.
- Bilingual (French and English), with strong English proficiency required.

Nice-to-Haves

- Experience in healthcare technology, EHR systems, or SaaS analytics.
- Familiarity with usage-based reporting and financial reconciliation.
- Exposure to data governance or cross-system integration initiatives.

**Additional Information**
**Why join MEDFAR (QC & BC)?**

Joining the ranks of MEDFAR means working in a dynamic environment where trust, innovation, quality, and client success guide our days. At MEDFAR, we promote efficiency and excellence in healthcare by offering the most efficient electronic medical record (EMR) on the market.

- Remote-work enabled
- Entrepreneurial culture.
- Generous group insurance coverage.
- Flexible hours (work-life balance).
- Paid time-off offered during Christmas