Client and Program Support Worker

**Job Summary**

We are seeking a compassionate and organized **Client & Program Support Worker** to deliver inclusive, trauma-informed services to women, girls, and gender-diverse individuals in Greater Sudbury and surrounding areas. This position supports the **Breaking Down Barriers** program, which focuses on addressing systemic and workplace-related challenges faced by women, especially in male-dominated sectors.

**About SWC (Sudbury Women’s Centre)**

The Sudbury Women’s Centre (SWC) is a community-based nonprofit organization that supports women, girls, and gender-diverse individuals who have experienced violence or other challenging life situations. We offer a range of programs and services that promote safety, healing, connection, and empowerment. Through trauma-informed support, resource navigation, group programming, and community partnerships, we help participants build resilience and reach their goals.

**Key Responsibilities**
- Provide one-on-one support to clients, including intake, resource navigation, and follow-up
- Facilitate or co-facilitate group programs and workshops in a safe, inclusive environment
- Develop and maintain strategic partnerships with companies, organizations, and community groups.
- Research and identify new collaboration opportunities to support the organization's mission.
- Serve as a liaison between the organization and external partners to ensure seamless communication and coordination.
- Participate in occasional travel to deliver programming and support services in surrounding communities
- Assist with program planning, communications, and participant engagement
- Maintain accurate records and documentation for reporting purposes
- Collaborate with team members to ensure consistent, high-quality service delivery
- Participate in community outreach and events as needed

**Qualifications**
- Diploma or degree in Social Work, Social Services, Psychology or a related field is preferred
- 1-2 years of experience in client support, community outreach, or program delivery
- Knowledge of issues affecting women in male-dominated workplaces and/or equity-seeking communities
- Strong communication and interpersonal skills, with a trauma-informed approach
- Proficiency in basic computer tools (Microsoft Office, Google Suite)
- Ability to work independently and as part of a collaborative team
- Access to reliable transportation and willingness to travel as required
- Crisis intervention or de-escalation training (or willingness to obtain)

**Additional Information**
- This position reports to the Program and Operations Manager
- 32 hours/week, primarily weekdays, with occasional evenings for programming
- Contract through March 31, 2027 (renewal dependent on funding)
- This position is funded through the Breaking Down Barriers program
- This position requires occasional travel to Northern Ontario Communities
- Mileage and travel-related expenses will be reimbursed in accordance with SWC policy
- We thank all applicants. Only those selected for an interview will be contacted

**How to Apply**

Please submit your **resume and cover letter** through **Indeed**.

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

Pay: From $23.33 per hour

Expected hours: 32 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Application question(s):

- Due to funder eligibility: Do you identify as a woman or a gender-diverse individual?

**Education**:

- DCS / DEC (required)

**Experience**:

- social work: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 25% (required)

Work Location: In person