General Manager

5 days ago


Thunder Bay, Canada Relax Motel Full time

The Relax Motel operates in Thunder Bay with 19 rooms providing nightly and weekly accommodation to guests. Our goal is to provide affordable stays with a high-quality of service including room cleanliness.

We are currently hiring a General Manager who will oversee the motel operations. In addition, this position will hold responsibilities in property management/maintenance for other properties owned by the same company.

Job Duties:

- Coordinate day-to-day operations at the motel including checkouts, reservations, and stays.
- Supervise the front desk/housekeeping team and assist with room cleaning.
- Maintain rooms by ensuring deep cleaning schedule is adhered to, preform minor maintenance, maintain logs for maintenance tasks to be completed.
- Weekly cash reconciliation, balancing till daily, reconciling credit/debit transactions.
- Preform inventory for supplies, linens, and gather supplies as required.
- Coordinate schedule including covering shifts, time off requests, and shift changes.
- Oversee daily, weekly, and monthly checklists to ensure completion. Daily property walkaround. Check rooms daily to ensure standard upheld.
- Work with corporate clients to handle bookings, invoicing, purchase orders, etc.
- Act on-call to respond to motel emergencies as required. Must be comfortable responding to incidents, calling emergency services as required.
- Handle guest reviews, complaints, and feedback. Resolve concerns and address with team.
- Oversee Airbnb operations at separate property including cleaning, guest satisfaction, etc.
- Property management/maintenance tasks at other properties including shoveling, lawncare, garbage removal, cleaning, tenant relations, invoicing, etc.

**Requirements**:

- Previous experience in customer service, retail, hospitality, etc.
- Exceptional customer service skills including phone etiquette.
- Ability to supervise and motivate a team of employees.
- Attention to detail
- Must have own vehicle and license, G2 or G
- Computer skills for software including Gmail, Roomsy (motel management), QuickBooks, etc.
- Ability to multitask in a fast-paced environment.

Pay: $25.00 per hour

Schedule:

- Monday to Friday
- On call
- Overtime
- Weekends as needed

Application question(s):

- This position requires use of personal vehicle, to travel between job sites. Do you have a personal vehicle and valid license I.E. G, G2

**Education**:

- Secondary School (preferred)

Work Location: In person



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