Branch Manager

WHO WE ARE:
Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.

A regular day for you will include:
Reporting to the District Manager, Fairstone Branch Managers are responsible for the following:

- Leading the overall success of the branch by maintaining and optimizing branch profitability
- Growing the business by developing new opportunities and supporting client acquisition through multiple channels
- Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
- Implementing people strategy that attracts, retains and develops talent
- Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
- Leading any change initiative and ensuring all relevant information is cascaded to their teams
- Ensuring high employee engagement and developing individual development plans
- Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
- Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
- Acting as a Fairstone ambassador in local communities and projecting a positive company image

What we can offer you

Because we care about our employees and offer a variety of benefits such as:

- Time Off: Minimum 15days vacation and additional wellness days, plus statutory holidays.
- Flexible Hours / Work-Life Balance: Full-time positions typically involve 37.5 hours per week. We value work-life balance and support the right to disconnect at Fairstone
- Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
- Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
- Wellness: Tailored well-being solutions available 24/7.
- Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
- Reward Program: Collect points for travel or merchandise.
- Employee Referral Program: Earn a bonus when referring a friend.
- Employee Discounts: We offer numerous discounts at various retailers.
- Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
- Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

Exigences:

- Diplôme collégial de préférence (B.Sc. ou B.A. avec des cours suivis en affaires).
- De trois à cinq ans d’expérience professionnelle directement liée à la vente dans le secteur financier (idéalement dans le secteur du crédit à la consommation) ou de trois à cinq ans d’expérience préalable en gestion.
- Excellentes compétences interpersonnelles et solides aptitudes en établissement de relations avec la clientèle.
- Solide aptitude à communiquer avec les employés, les directeurs et les clients de tous les niveaux.
- Compétences démontrées pour la communication verbale et écrite ainsi que l’écoute.
- Être autonome, proactif et faire preuve d’initiative.
- Capacité de travailler selon un horaire flexible dans un environnement dynamique et de traiter diverses priorités.

WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work® Canada for 2025 and
Montreal's Top Employers 2025 by Canada’s Top 100 Employers

Learn more:
Follow us on LinkedIn:
Time Type:
Full time

Job Type:
Permanent