Customer Service Representative

3 days ago


Gimli, Canada Gimli Ford Full time

**Job Summary**

**Responsibilities**
- Analyze customer needs and provide appropriate solutions or alternatives.
- Maintain accurate records of customer interactions and transactions through data entry.
- Upsell products and services to enhance customer satisfaction and drive sales.
- Demonstrate excellent phone etiquette while engaging with customers.
- Collaborate with team members to ensure a seamless customer experience.
- Handle complaints or concerns with professionalism and empathy.
- Stay informed about product updates and company policies to provide accurate information.

**Requirements**:

- Proven experience in customer service or a related field is preferred.
- Strong communication skills in English; bilingual abilities in Spanish or other languages are a plus.
- Ability to analyze situations effectively and provide appropriate solutions.
- Proficient in data entry with attention to detail.
- Experience in sales or upselling techniques is advantageous.
- Excellent phone etiquette and interpersonal skills are essential.
- Ability to work independently as well as part of a team in a dynamic environment.

Join us in delivering outstanding service to our customers while growing your career in a supportive environment

Pay: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person



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