Customer Service Representative- Beamsville, On

3 days ago

Beamsville, Canada Dufferin Concrete - A CRH Company Full time

Job ID: 475465
Work Type: Contractuel**DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA*

Overview**:
**Reporting to the CSR Lead, the Customer Service Representative (CSR) is responsible for delivering an exceptional customer experience throughout the dispatching process. As the first point of contact the CSR must be able to enter customer orders accurately and courteously, while leveraging a high level of industry knowledge. The CSR is responsible for handling a variety of customer concerns, including pricing enquiries, product recommendations, adjustments to ongoing orders, troubleshooting delivery issues and communicating with the distribution team, in order to ensure seamless on-time delivery. Various administrative duties may be assigned based on departmental needs.**
- *

*Major Duties/Responsibilities: *
- Serve as the main point of contact for account and COD customers throughout the ordering process.
- Accurately enter new orders and changes in the Command Concrete dispatching software.
- Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Distribute orders among various concrete plants based on the project location, fleet limitations and product availability within the delivery region.
- Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Uphold the company’s commitment to Environmental and Health & Safety.
- Administrative duties as required.

**Qualifications: *
- High School Diploma
- 1-3 years of work experience
- Related construction field experience is an asset
- Computer Proficiency - experience with Microsoft Office and Google Maps; Command Concrete is an asset

**Knowledge/Skills/Abilities Required: *
- Strong customer service orientation and experience
- Superb phone skills - ability to professionally handle a high volume of calls in a fast paced environment
- Strong interpersonal and communication skills
- Punctual and Efficient
- Attention to detail
- Excellent organization and time management skills
- Computer savvy
- Geographical awareness - GTA and surrounding areas
- Commitment to health and safety
- Relative industry experience

crh2021
LI-JN1
CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

**Job Type**: Contract

  • Customer Service Representative- Beamsville, On

    7 days ago

    Beamsville, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 475465 Work Type: Contractuel **DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA** **Overview**: Reporting to the CSR Lead, the Customer Service Representative (CSR) is responsible for delivering an exceptional customer experience throughout the dispatching process. As the first point of contact the CSR must be able to...

  • Customer Service Representative- Beamsville, On

    1 day ago

    Beamsville, Canada Dufferin Concrete- a division of CRH Canada Full time

    Job ID: 421821 Work Type: Permanent**DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA**Overview: * Reporting to the CSR Lead, the Customer Service Representative (CSR) is responsible for delivering an exceptional customer experience throughout the dispatching process. As the first point of contact the CSR must be able to enter...

  • Customer Service Representative

    7 days ago

    Beamsville, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 496657 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...

  • Customer Service Representative

    5 days ago

    Beamsville, Canada CRH Canada Full time

    **Job ID**: 496657 **Work Type**: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an...

  • Pharmacy Assistant

    3 days ago

    Beamsville, Canada Beamsville Pharmasave Full time

    **Overview** **Duties** - Assist pharmacists in preparing and dispensing medications accurately. - Provide excellent customer service by addressing patient inquiries and concerns regarding medications. - Maintain accurate records of medication administration and inventory management. - Ensure compliance with pharmacy regulations and safety protocols. -...

  • Pharmacy Assistant

    1 week ago

    Beamsville, Canada Beamsville Pharmasave Full time

    **Overview** **Duties** - Assist pharmacists in preparing and dispensing medications accurately. - Provide excellent customer service by addressing patient inquiries and concerns regarding medications. - Maintain accurate records of medication administration and inventory management. - Ensure compliance with pharmacy regulations and safety protocols. -...

  • Customer Service

    1 day ago

    Beamsville, Canada Arctic Cleaners & Melanies Alterations Full time

    Have good people skills to provide customer service Be available for Saturday shifts **Job Types**: Full-time, Part-time **Salary**: $15.00-$20.00 per hour Schedule: - Day shift Ability to commute/relocate: - Beamsville, ON: reliably commute or plan to relocate before starting work (preferred)

  • Crew Member

    1 day ago

    Beamsville, Canada Beamsville Fish and Chips Full time

    ''' **Duties**: - Take customer orders and process payments using the POS system - Prepare and serve food items according to company standards - Maintain cleanliness and organization of the kitchen and dining area - Follow proper food handling and safety procedures - Provide excellent customer service by addressing customer inquiries and concerns -...

  • Sales & Customer Development Representative

    19 hours ago

    Beamsville, Ontario, Canada Provisions Food Company Full time

    Sales & Customer Development RepresentativeProvisions Food Company – Beamsville, Ontario (Hybrid)About ProvisionsProvisions Food Company crafts elevated pantry staples inspired by the bounty of Niagara wine country. Our premium jams, cocktail syrups, shortbreads, and seasonal gift collections are found in leading retailers, boutique specialty shops, and...

  • Relief Support

    7 days ago

    Beamsville, Canada Christian Horizons (CA) Full time

    Calling all change-makers, advocates, innovators, and allies! **_We value diversity and hire Direct Support Professionals (DSPs) from all backgrounds._** At Christian Horizons, we value people, foster belonging, respect gifts and serve others. **Permanent** **Casual** **RELIEF SUPPORT** Hours may vary **Beamsville, ON** The Relief Support provides...