October 7, 2025 - Team Leader

**Job Overview**
Team Leader | North Vancouver

Company Description

Be part of a locally owned and operated business with a commitment to supporting the community where we live, work and play. A legend in the footwear industry, Red Wing Shoes and its’ brands have been providing unparalleled quality and craftsmanship since 1905. We pride ourselves in providing a custom shoe fitting experience, just like back in the day We are looking for hard-working team members to carry on our values of respect, integrity, community, and excellence while honoring our heritage and nurturing our brands. In return, we offer a great retail culture, supportive team, quality training, and life-friendly retail hours.

As a Retail Team Leader at Red Wing Shoes North Vancouver, you’re not just a leader, you are a integral part of the team and the business. Using our foot analysis technology, combined with your product knowledge you will acquire, exceptional customer service and our proven fitting process, you are essential to helping your customers fall in love with their next pair of boots.

Red Wing Shoes is the place to start a great retail career. We offer opportunities for advancement through career development to help you achieve your career goals. Build your legacy at Red Wing Shoe Company. Join our team and sell happy feet in products you’ll be proud to stand behind
- Assist Store Manager in continuously evaluating sales performance and inventory turnover to help meet monthly and quarterly sales goals.
- Assist in managing labor and payroll expenses to maximize sales and profitability.
- Support store marketing events and grow relationships in the community to generate brand awareness and drive traffic.
- Maintain current and up to date knowledge on market product and sales trends.
- Manage monthly and seasonal merchandising.
- Achieve and implement KPIs established by Red Wing Corporate standards: UPT - 1.8, DPT - $260, Care products to boots - 100%, Accessory to Boots - 14%, Footbed to Safety footwear - 40%.
- Assist Store Manager by ensuring store staff has the knowledge and skills to meet sales goals; to provide exceptional customer experience; and build brand loyalty.
- Ensure that store team meets KPI requirements as established by Red Wing Corporate standards
- UPT - 1.8, DPT - $260, CP% - 100, Accessory % - 14, Footbed/Safety - 40%
- Monitor, coach and provide guidance to the store team to deliver elevated customer experience.
- Assist Store Manager in training, mentoring, and retaining a high performing sales team.
- Assist Store Manager with quarterly staff self-evaluations and mid-year reviews.
- Promote an environment that encourages participation, creativity, and learning by building on best practices.
- Ensure our customers receive Red Wings’ legendary ultimate fit experience and elevate their overall customer experience.
- Ensure excellence in customer service by monitoring customer feedback and responding to and addressing all customer concerns quickly.
- Build and cultivate long term customer relationships and lead the team to do the same.
- Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of Red Wing Shoe Company.
- Assist Store Manager in planning for and achieving excellence in staffing, scheduling, monthly reports, cash management and inventory management.
- Assist Store Manager in ensuring that the store’s inventory integrity is maintained through proper shipping and receiving procedures, quarterly inventory counts, and by communicating concerns directly to the management team.
- Provide shoe cleaning and conditioning services, minor repairs, and coordinate warranty work with local partners.
- Ensure compliance with all store standards, policies, and initiatives.
- Effectively communicate and collaborate with the management team to ensure ongoing operational excellence.
- Engage in inventory management including ordering stock, leading inventory counts, tracking and tracing shrinkage.

**Qualifications**:

- Minimum of 1 year of leadership experience training and mentoring multiple employees.
- On-the-job training.
- Excellent communication skills.
- Confidence and skillful negotiating skills.
- Strong organizational skills to give the team direction.
- Strong customer service and retail selling experience required.
- Passionate about footwear
- High school diploma or general education degree (GED) required, and 0-2 years related experience/training.
- Motivated, confident and comfortable engaging customers to deliver an elevated experience.
- Initiates completion of tasks or activities without necessary supervision.
- Takes initiative to learn and maintain up-to-date knowledge on product.
- High energy, enthusiasm and motivated demeanor.
- Enjoys working as part of a team and contributes to a positive and inclusive work environment.
- Flexible availability including weekends and a changing schedule.
- Retail footw