Spa Manager

2 days ago

Woodbridge, Canada Hand & Stone - Richmond Hill & Woodbridge Full time

**BE THE DIFFERENCE** and enjoy a successful career in Massage Therapy at Hand and Stone Woodbridge located at 3621 Major Mackenzie Drive Woodbridge L4H 0A2 Hand & Stone Spa Managers lead and motivate a team of RMTs, Estheticians and Spa Associates to provide outstanding client services and reach or exceed sales goals. Spa Managers are dynamic, dedicated and enthusiastic leaders that seek out team training opportunities, implement client service programs and establish efficient processes that empower the team to achieve an outstanding client experience.
**REQUIREMENTS**
- Lead, coach, train and set expectations for a team of spa service professionals
- Demonstrate ability to balance coaching with discipline
- Deliver outstanding client experiences in spa services and retail operations
- Manage, coach and train team on selling spa services and products to reach or exceed financial goals
- Manage, coach and train team on cost management best practices
- Manage administrative tasks including but not limited to payroll, scheduling, inventory and reporting

**QUALIFICATIONS**
- Minimum 2 years experience in spa or hospitality management
- Excellent knowledge of spa services and retail operations
- Ability to meet or exceed sales goals
- Ability to meet or exceed cost of goods sold goals
- Strong desire to provide, train and deliver outstanding customer service
- Deep knowledge and understanding of spa services and product line with strong capacity to sell these to clients
- Ability to work flexible schedule including days / evenings / weekends / split shifts and holidays

**BENEFITS & PERKS**
- Competitive pay structure inclusive of commissions & bonuses
- Steady clientele for RMTs and Estheticians
- Flexible schedules to fit your life
- In-depth orientation and follow-up in-house training (approved for CEU’s)
- All supplies provided - just show up
- Spacious, well-stocked treatment rooms with state-of-the-art equipment
- Uplifting team atmosphere

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