Success Coach

Success Coach

**_
For applicants who live in the US / Canada or in those time zones._**
- _ Are you a pro at managing customer accounts?_
- _Do you have SaaS experience?_
- _Are you coachable?_
- _Are you experienced in using coaching as a way to deliver incredible value to your customers?_
- Sweet. Read on_

Who are we?

The SaaS Academy Team is on a mission to help Software as a Service (SaaS) companies grow to new heights through world-class coaching and training.

Our CEO, Dan Martell is an award-winning entrepreneur and investor who has founded multiple companies. He was named Canada’s top angel investor and he's completed over 40+ investments with amazing companies like Udemy, Intercom, and Unbounce.

We have big plans for the future, we’re growing fast and now, we need you - **yes you** - to help scale to new heights and continue to provide incredible support to entrepreneurs.

What’s the gig?
- You’ll be the assigned Success Coach for 60-100 SaaS companies and be responsible for supporting them in growing their businesses.
- You’ll onboard new clients, get them clear on growth strategies, and help them build momentum. You’ll be their main point of contact, helping them leverage our 400+ playbooks, group coaching calls, and Facebook community to get the support and insights they need.
- You’ll be responsible for renewals. Our clients sign 1-year agreements, but SaaS Academy is designed to be a four-year program. You’ll work throughout the year to ensure clients get the traction they need to renew for another year in the program.
- You’ll co-host group coaching calls through Zoom ensuring all attendees have a chance to engage with our expert coaches.

Who exactly are we looking for?
- Top-notch high performing Customer Success account manager that always puts the customer first.
- First-class business savvy - You can both demonstrate and teach the power of focus and you embody growth stacking over growth hacking.
- Coaching experience would be a plus

Does this sound like you?
- **_You genuinely care. _**You don't just feel like you care, you show you care. Your client’s success is yours, and so is their failure.
- **_You show integrity._** You protect our Intellectual Property. Every action you take is 100% legal, ethical, and would make you proud if you saw it on the 6 o’clock news.
- **_You're confident. _**Clients look to us for guidance and leadership. You’re a great communicator and confident to use coaching as a way to support our clients..
- **_You're a team player._** We’re not looking for rockstar performers, so much as rock-solid teammates. You’ll work closely with our team to help build the training, tools, and resources clients need most.
- **_You've got energy to burn._** You lead with your energy. You meet people where they’re at, and you leave them two levels higher.
- **_You Make It Better._** Most of all, you’ll be committed to delivering a world-class experience for our SaaS Academy clients. You’ll be comfortable driving change. Not just for our clients, but help us constantly improve the way we deliver for our clients. (_We’ll expect you to raise issues or challenges as you see them, and actively participate in creating solutions.)_
- **_You take ownership._** You take ownership, accountability, and responsibility. _(There’s no blame, excuses, or denial around here.) _You pride yourself on being coachable.
- **_You show up like a pro._** You represent SaaS Academy to the world. You look and sound great on Facebook, on Zoom, and in-person
- **_You follow-through._** You keep your word: When you say you’ll do something, it gets done.

A few things to note
- You don’t need to know how everything works here at SaaS Academy before applying. We’ll train you on our core content, and our approach to coaching clients.
- We're a fully remote team - You’ll want to be comfortable and happy working online (using tools like Slack, Zoom, and Hubspot).
- Generous Benefits: We offer Unlimited PTO, health benefits, development training, and a robust and nourishing culture & team that is world-class.

Like What You See?

We can’t wait to meet you