Inside Sales/customer Service Representative

4 days ago

Red Deer, Canada Rocky Mountain Phoenix Full time

Inside Sales Customer Service Representative

Rocky Mountain Phoenix Inc. (Red Deer AB)
- Rocky Mountain Phoenix Inc. is a leader in providing equipment, service, and apparatus to the fire suppression industry.
- We are looking for someone who is initiative-taking, dependable and will bring energy and enthusiasm to the workplace.

Accountabilities:

- Provide excellent customer service and promote a positive experience for Rocky Mountain Phoenix customers.
- Assist walk-in customers by addressing inquiries, providing product information, and processing payment if needed via terminal machine, cash, or cheque.
- Maintain the accuracy of the database by collecting new and updated customer and account information.
- Efficiently and accurately process approved quotes and customers’ orders/PO into our in-house Sage ERP system.
- Gather and verify customer shipping information to ensure a smooth shipping process.
- Proactively update customers on stock levels and shipping details.
- Ensure that the company database is up to date with customer information, including change of address/contact information.
- Process sales return and replacement orders, initiating shipping claims for damages in collaboration with the shipping department.
- Support outside sales team as needed to address customers’ needs and inquiries promptly.
- Provide inventory updates to procurement for effective stock level maintenance.
- Maintain open orders in Sage ERP, consistently communicating shipping details to customers.
- Keep secure records of outgoing inventory.
- Collaborate with the accounting department to reconcile any extra charges on freight invoices with customers.
- Acknowledge and resolve customer complaints.
- Enhance client service by actively developing industry and product knowledge.
- Other duties as assigned.

Requirements for Customer Service Representative
- Fire Industry knowledge and or experience is an asset.
- Experience in customer service.
- Microsoft Office, Sage 300 ERP proficiency and data entry experience preferred.
- Evident attitude of customer service and desire to build teamwork and support team members.
- Proven organizational skills with the ability to multitask, prioritize, and manage time effectively.
- Strong listening and presentation skills.
- Excellent communication skills.
- Ability to establish rapport with customers.
- Natural curiosity and desire to learn, grow and develop your skill set.
- Basic knowledge of accounting
- Ability to multi-task and meet strict deadlines.
- A collaborator with the drive for continuous improvement.
, Salary: $50,000-52,000 yearly

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

  • Inside Sales Representative

    7 hours ago

    Red Deer, Canada Norcan Fluid Power Full time

    Established in 1974, Norcan is a complete hydraulic service and sales company with 8 branches throughout Western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and abilities...

  • Inside Sales Representative

    7 days ago

    Red Deer, Canada Forge Performance Group Full time

    **Inside Sales Representative** Reporting to the Vice President, the Inside Sales Representative is a customer relations position tasked with screening phone calls to determine who they need to be forwarded to, along with taking customer calls and relaying information to the Dispatch Coordinator in a timely and organized manner. Inside Sales Representatives...

  • Inside Sales Representative

    3 days ago

    Red Deer, Canada ECCO Supply™ Full time

    Are you a motivated inside sales professional who enjoys working with customers to find the right products for their needs? Do you have a talent for educating customers about product features and benefits to drive sales and improve customer satisfaction? ABOUT OUR COMPANY: For 60 years, The ECCO Group™ has enjoyed continual growth, and our manufacturing...

  • Inside Sales Representative

    2 weeks ago

    Red Deer, Canada Fountain Tire Full time

    Overview: - Fountain Tire Red Deer is searching for a friendly and dedicated individual to perform **Insides Sales and Service Writing** duties. As part of the front-line staff, the Inside Sales Representative is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required vehicle...

  • Inside Sales Respresentative

    2 weeks ago

    Red Deer, Canada Consolidated Gypsum Supply Ltd Full time

    We're currently seeking a dynamic **Inside Sales Representative** to join our team in Red Deer. This position offers the perfect blend of autonomy and teamwork, where you'll have the opportunity to showcase your sales skills and drive. As the first point of contact for our clients which include General Contractors, Home Builders, Drywall, Roofing and...

  • Inside Sales Respresentative

    7 days ago

    Red Deer, Canada Consolidated Gypsum Supply Ltd Full time

    We're currently seeking a dynamic **Inside Sales Representative** to join our team in Red Deer. This position offers the perfect blend of autonomy and teamwork, where you'll have the opportunity to showcase your sales skills and drive. As the first point of contact for our clients which include General Contractors, Home Builders, Drywall, Roofing and...

  • Inside Sales Representative

    1 week ago

    Red Deer, Canada Sinclair Supply Ltd Full time

    Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities. **Why You’ll Love Us** **Outstanding company culture. **We run on...

  • Inside Sales

    2 days ago

    Red Deer, Canada Almita Piling Inc. Full time

    **Purpose of the Role** The Inside Sales Representative will play a vital role in driving sales efficiency, maintaining customer satisfaction, and supporting the achievement of sales targets. The primary focus will be on serving Almita’s client base, which consists mainly of installers and end users. **Key Responsibilities** - Build and maintain strong...

  • Sales Representative

    4 days ago

    Red Deer, Alberta, Canada Kognitive Sales Solutions Full time

    Field Sales RepresentativeRED DEER, AB (FULL-TIME, ONSITE POSITION) Store Location: Ave, Red Deer, AB, T4R 1M3Kognitive Sales Solutions, in partnership with Canadian Tire is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and...

  • Sales Representative

    7 days ago

    Red Deer, Alberta, Canada Kognitive Sales Solutions Full time

    Field Sales RepresentativeRED DEER, AB (FULL-TIME, ONSITE POSITION)Store Location: Ave, Red Deer, AB, T4R 1M3Kognitive Sales Solutions, in partnership with Canadian Tire is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and...