Portfolio Manager

Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, nonbank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets.

Joining Mitsubishi HC Capital Canada means becoming an integral part of an experienced team offering flexible commercial financing solutions adapted to the needs of Canadian businesses.

We stand out thanks to a collaborative culture focused on the well-being of our employees, accountability and career development, open-mindedness, inclusiveness as well as positive leadership in our daily activities

In addition, a sales team specializing in sustainable development and a community action committee allow us to make a significant social and environmental difference.

**About**:
As part of our Inventory Finance team, you will be responsible the sound management of the Canadian portfolio of commercial floorplan dealers and vendor partners across the truck, trailer, construction, and specialty vehicle segment. The portfolio manager will consistently provide outstanding service levels while ensuring rigorous portfolio monitoring. The role is highly focused on risk mitigation and collections, as well as acting as a direct representative of the company. This person will lead the inventory inspection function (inventory audit) coordination and will be the primary contact with auditors on-site, including review and analysis of results and irregularities. In addition to the tasks below, the Portfolio Manager will also lead the collection of all broker accounts, including the principal, interest, discounts and terms.

**Responsibilities**:

- Provide exceptional customer service to dealer and manufacturer partners. Interface as necessary to resolve operational issues or concerns and provide support for various inquiries. Collaborate and effectively communicate with internal partners across the United States and Canada as needed.
- Act as the primary contact for the ongoing inventory inspection process performed by a given audit provider. Lead reconciliation of inspection results with dealers, identify areas of concern, and ensure the Wholesale system accurately reflects collateral status and that collection notes are up to date. Communicate with audit providers as necessary to address special requests and service-related concerns.
- Lead collection activity and portfolio management with consistent operational pace. Initiate contact with delinquent dealers with appropriate frequency to resolve issues and secure payments. Identify and escalate problematic situations as they arise, communicating frequently with the Funding & Operations Manager and the Risk Department
- Leverage the Wholesale system to fully document all dealers-related activities, conversations, and correspondence in a timely manner.
- Obtain and forward all necessary documents for requests to modify curtailments and maturities to the Credit team.
- Collaborate closely with the Funding & Operations Manager to meet or exceed monthly portfolio KPIs. This high level of communication will serve to proactively mitigate risk while identifying potential problems and to communicate regularly regarding portfolio control issues and non-performing dealers.
- Coordinate with Funding & Operations Manager on escalated and sensitive collection activity including demand and default notices, repossessions, and commencement of legal action if necessary.
- Participate in company training as required and assist with training new members of the Inventory Finance team.
- Serve as lead contact on key Vendor / Portfolio program relationships.
- Prepare designated reports on managed program and portfolio relationships.
- Contribute to the creation of policy and procedures for the IF teams in the US and Canada.
- Play an active role in streamlining and maximizing process efficiency, automating routine processes wherever possible.
- Assist / back-up Manager on Portfolio Management duties as needed.
- Perform other job duties as required or resulting from the evolution of the position.

**The profile we are looking for**:

- Bachelor’s degree or equivalent experience required.
- Minimum 3-5 years of Commercial Dealer Collection or Portfolio Management experience in Inventory Finance (floorplan)
- Experience reconciling Audit / Floor checks and completing rental verification with dealers and rental houses.
- Experience in construction, material handling and other industries (asset)
- Bilingual, both French (asset) and English to manage dealer relationships in all Canadian provinces and in the United States.
- Knowledge of various floorplan operating systems, valuation guides, reporting tools and credit / financial statement analysis (asset)
- Must have excellent customer service skills, self-motivational skills, self-confidence, and a positive attitude.
- Knowledg