IT Helpdesk Technician, Toronto

POINT Biopharma is an innovative, high-performance company focused on a hard problem: creating new cancer therapies that are more effective and have fewer side effects than traditional treatments. Our products are targeted radioligands, a technology that hold significant promise to treat cancer. Our company is growing rapidly: we just announced a phase 3 clinical trial for our novel radioligand based prostate cancer treatment, established our U.S. manufacturing center in Indianapolis, and have a pipeline of next generation oncology products in development. We are a creative and agile team accountable to a high standard: to be uniquely better. If you are searching for new and uniquely better career path, you should consider joining the POINT team.

TO BE CONSIDERED, APPLICANTS MUST BE LEGALLY ENTITLED TO WORK IN THE USA.

Location of work

Although primarily remote, the employee must be physically located close enough to our onsite lab located in Toronto (College and University), and be able to reach the lab within an hour. The role will require the employee to travel and work from the lab at least once per month to perform recurring maintenance tasks.

Overview

Reporting to the Manager, Information Technology, the IT Helpdesk Technician is the first contact of end-user support, and responsible for resolving user issues in accordance with Point SLAs. In addition, this role is responsible for the execution of recurring IT tasks such as backups and active monitoring of critical systems.

Objectives
- Escalate issues appropriately to sustain quick issue resolution.
- Install, make changes, and repair computer hardware when possible.
- Install and maintain OS and software updates and patches.
- Create and maintain required documentation.
- Maintain service level agreements for the organization.
- Receive and respond to system notifications such as Security, Compliance, or Performance notices, and take appropriate actions to remediate any problems that may occur.
- Perform recurring activities such as backups and integrity testing
- Support the Manager of IT in his role.

Accountabilities
- IT support ticket response within Point SLAs
- Backups and backup integrity testing
- Ensure that software, hardware and OS updates and patches are applied in a timely manner

**Requirements**:

- Minimum 3 years working in an IT support role
- Strong customer service capabilities
- Strong written and verbal communication skills
- Microsoft Windows Environments
- Service Desk Ticketing System
- Supporting remote workers
- Experience in a regulated environment
- Office 365 Ecosystem
- Azure Active Directory
- Hypervisors (VMware or Hyper-V)
- Office 365 Administration & Support
- Video Conferencing (Teams, Zoom)
- Microsoft Intune MDM
- Windows Server administration (Virtual & Physical)
- VoIP Phone Systems
- SharePoint
- Veeam
- VMware or Hyper-V
- This role works in a hospital setting and it is mandatory for all employees to complete health screens before onboarding. In the event the screen results show non-immunity, vaccines may need to be administered.

Why joining POINT today will be the right career move for you:
There is no shortage of demand for smart, qualified and hardworking people like yourself - and we strongly believe POINT is the right career move for you. Here is why:

- You will help establish and define an organization that will change the course of cancer therapies. and help thousands of people each year
- You will be challenged, and are expected to challenge us, as part of a results-oriented, high performance team, where everyone leaves their egos at the door and lets the best ideas win
- You will be provided the opportunity to participate in the financial value creation that occurs as POINT grows and becomes a mature pharmaceutical company
- Most importantly, you will spend everyday working on something important

If what we are saying resonates with you, please submit a resume.

**Benefits**
- Eligible for annual incentive bonus plan and stock options
- Health Care Plan (Medical, Dental & Vision) - effective day 1
- Retirement Plan (matching 401k)
- Income Protection Insurance - (Life AD&D, Short & Long-term disability) - 100% employer paid
- Voluntary Income Protection - Premiums paid by employee
- Paid Time Off (Vacation, Personal Days, Sick Days & Public Holidays)
- $500 fitness reimbursement per year
- $50 cell phone reimbursement per month ($1,300 per year)
- $1,500 one-time allowance for remote based positions to set-up a home office

POINT Biopharma does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

We do not accept unsolicited inquiries or resumes from agencies.