Retail Customer Experience Associate
2 weeks ago
**About Us**
For over 20 years, **The Shoe Box** has been Vancouver’s trusted destination for children’s footwear and apparel. We’re more than just a store, we are a family-focused brand built on helping parents find the perfect fit for their kids. Our loyal customer base, curated selection, and warm shopping experience have made us a staple in the community.
**Position Summary**
We’re looking for a friendly and approachable Retail Sales Associate to join our team. This role is perfect for someone who enjoys working with families, loves kids’ products, and takes pride in creating a welcoming in-store experience. From helping a toddler find their first pair of shoes to assisting parents with sizing and fit, you’ll be a key part of the customer journey.
This role blends customer service, merchandising, and hands-on retail operations. You’ll work with our Shopify POS system for sales and inventory, support in-store events, and ensure our store always looks its best.
**Key Responsibilities**
- Greet and assist customers, providing warm and patient service to kids and parents
- Help families find the right fit for shoes and apparel, including proper measuring and sizing conversions
- Operate Lightspeed and/or Shopify POS for sales, inventory management, and order fulfillment
- Open and close the store, maintaining a tidy, welcoming, and well-stocked environment
- Support promotions, in-store events, and merchandising displays
- Handle customer concerns or returns with professionalism and care
- Collaborate with team members to keep operations running smoothly
- Occasionally assist with social media (Instagram stories, product tagging, etc.)
**Qualifications**
- Previous retail experience (kidswear/footwear is a plus)
- Warm, friendly, and patient personality — especially when working with children
- Strong interest or knowledge in kidswear and footwear products
- Experience with Lightspeed and/or Shopify POS and inventory management (required)
- Reliable and flexible — available to work weekends and holidays
- Able to lift boxes (up to 30 lbs) and assist with store setup and restocking
- Bonus: Experience creating simple social media content (stories, tagging products)
**Perks**
- Generous staff discount on all children’s footwear and apparel
- Opportunity to grow into **Keyholder or Team Lead** roles
- Positive, inclusive, and family-friendly work environment
- Flexible scheduling to support work-life balance
- A beautiful location in the heart of **Kitsilano**, close to cafes, shops, and the beach
**Job Types**: Full-time, Part-time
Pay: $18.00-$20.00 per hour
Expected hours: 15 - 30 per week
**Benefits**:
- Flexible schedule
Work Location: In person
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