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Customer Experience Associate
22 minutes ago
Join TD as a Customer Experience Associate in Vancouver, British Columbia, Canada Work Location Vancouver, British Columbia, Canada Hours 15 hours per week Line Of Business Personal & Commercial Banking Pay Details $22.50 - $28.33 CAD per hour. TD offers fair and equitable compensation opportunities. Base pay may vary based on skills, experience, geographic location and business needs. Job Description At TD Canada Trust, the Customer Experience Associate works at the frontline of TD Bank. Responsibilities include performing a broad range of customer service transactions, providing information and advice on services and products, and ensuring a positive customer experience. In This Role, You Will: Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Identify and meet customer needs by recommending suitable banking solutions while handling confidential matters with discretion. Respond to and resolve customers’ concerns using standard procedures, escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing processes promptly and accurately. Build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Collaborate with team members, respecting coworkers, and keeping everyone informed of routine activity status. Deliver quality customer experiences and suggest operational improvements where opportunities arise. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning and time‑management skills for a fast‑paced environment. Hands‑on knowledge of Microsoft Office (Word, Excel, Outlook) and internet use. Proactive initiative, accuracy, and detail orientation to manage multiple tasks and changing priorities. Dynamic communication skills with established customer experience abilities, capable of connecting verbally and in writing with diverse stakeholders. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr
