Cross Border Dispatcher

7 days ago

Oakville, Canada Precision Home and Office Deliveries Full time

**Cross Border Dispatcher**

**Core Responsibilities**:

- Communicate with drivers (both Company and Owner Operators) daily regarding issues, schedules, dispatch instructions, etc.
- Set up custom entries, PARS and PAPS, set up ACE and ACI trips, deal with any issues through Customs web portals.
- Determining the best routes and order of pick-ups & deliveries.
- Ensure trip profitability of Dispatch assignments
- Knowledge of Use of Load Link and Booking freight
- Complete Productivity Reports as required
- Quote rates to customer as required.
- Maintain High Safety Standards by using knowledge of DOT, MTO regulations, Hours of Service, E-logs
- Work to utilize Fleet Assets to maximum capacity and revenue through contact with other carriers and load brokers
- Build strong relationships with customers & carriers and company’s 3PL group.
- Communicate service issues as required and develop solutions.
- Monitor driver performance and report any deficiencies to Management for disciplinary action.
- Monitor daily logs and hours of work of drivers to ensure compliance.
- Order entry and daily tracking
- Ongoing carrier sourcing
- Update Freight Logix Daily
- Assist with driver recruitment

**Core Competencies**:

- 5+ years’ experience in a Dispatcher environment
- 5+ years’ experience in procuring freight through Load link and outside contacts.
- 5+ years’ experience in dealing with carriers and negotiating pricing.
- Well versed in Microsoft Office, Excel, etc.
- Ability to multitask as required
- Above average organizational skills
- Knowledge of Highway Traffic Act
- Exposure to Accellos/Freight Logix technology platforms desirable, knowledge of use of Custom portals, High Jump, Fleet Complete tracking, E-logs
- Self-starter who thrives in a fast-paced environment
- Ability to work with mínimal supervision
- Ability to be calm and professional in a busy environment.
- Able to communicate in a professional, concise & respectful manner.
- **This is an afternoon shift with training on days.**

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