Customer Engagement Ambassador

8 hours ago

Edmonton, Canada Go Auto Full time

**Job Description**:
**Customer Engagement Ambassador**

**Reports to**: Director of Customer Service

**Location**: Corporate Head Office, Edmonton Alberta

**Overview**

Join one of Go Auto’s fastest-growing initiatives of 2025 We’re on a mission to lead the industry in delivering exceptional customer experiences — both in-store and online. As a Customer Engagement Ambassador, you’ll partner with our dealerships to strengthen their digital presence, connect with guests in real time through modern engagement tools, and ensure every interaction reflects the 5-star customer service we’re known for. If you’re a natural coach who thrives on building relationships and driving impactful results, this role is your spotlight.

**Primary Responsibilities**
- Strengthen both in-store and online customer experiences across all Go Auto dealerships.
- Leverage Google Business Profile and Podium analytics to identify trends, opportunities, and training needs.
- Collaborate with dealership teams and senior leadership to improve online interactions, implement action plans, and elevate customer experience and brand reputation.
- Provide on-site and virtual training to coach staff on digital engagement best practices, guest follow-ups, and process improvements.
- Maintain performance trackers and reports that combine online reputation metrics with broader customer engagement insights.
- Build strong, trust-based relationships with dealership management and staff to foster a culture of exceptional service.
- Uphold Go Auto’s core values — TRUSTWORTHY, TEAM PLAYER, and HAPPY TO HELP — while maintaining the highest legal, ethical, and professional standards.

**Requirements**:

- Demonstrated success in delivering exceptional customer experiences. Previous experience in the automotive industry is an asset.
- Strong communication and coaching skills — comfortable presenting to groups or training one-on-one.
- Proficient with customer engagement tools and analytics; experience with Podium and Google Business Profiles is an asset.
- Detail-oriented with strong analytical skills and proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with CDK dealer management software is an asset.
- Data-driven mindset with the ability to translate analytics into actionable strategies.
- Ability to travel regionally for dealership visits and training sessions. Must possess a valid driver’s license.
- Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.
- Full-time, office-based role in Edmonton, AB (no remote or work-from-home).

**Why Join Go Auto?**
- ** A Supportive Culture** - Be part of a collaborative, inclusive team where your voice is heard and your expertise is valued.
- ** Professional Development** - Access ongoing training and growth opportunities to advance your career.
- ** Work-Life Balance** - Enjoy generous vacation time so you can recharge and thrive both at work and at home.
- ** Comprehensive Benefits** - Full health and dental coverage, plus a health spending account to support your well-being.
- ** Community Impact** - Contribute to meaningful causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
- ** Career Growth** - We invest in your future, offering real opportunities to grow within our organization.

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