Hotel Sales Coordinator

1 week ago

Red Deer, Canada Red Deer Resort & Casino Full time

**Are you a master of organization with a passion for the hospitality industry? Do you thrive on delivering top-notch service and making clients' dreams come true? If so, we want you to be our Sales Coordinator at Red Deer Resort & Casino.**

As a Sales Coordinator you will be an integral part of our Sales and Catering team. You will assist in driving sales and revenue growth by providing administrative and coordination support to the Sales department. Your role will involve working closely with clients, colleagues, and management to ensure the seamless execution of sales initiatives and the overall success of our hotel.

**Key Responsibilities**:

- Assist in managing client relationships by responding to inquiries, providing information, and ensuring clients' needs are met.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling hotel services and amenities.
- Prepare and distribute sales proposals, contracts, and event orders.
- Maintain accurate records of client interactions, contracts, and reservations in the sales database.
- Generate reports and sales-related documents as needed.
- Handle general administrative tasks to support the sales team, such as scheduling appointments, managing calendars, and organizing meetings.
- Assist in coordinating meetings, conferences, and events hosted at the hotel.
- Liaise with other hotel departments, including catering, banquet, and reservations, to ensure the successful execution of events.
- Ensure all event details, such as room setup, audio-visual equipment, and catering, are arranged as per client requirements.
- Maintain regular communication with clients to ensure their expectations are met and exceeded.
- Follow up with clients after events or stays to gather feedback and ensure satisfaction.
- Assist with various assignments and/or projects as assigned by the Senior Sales and Catering Manager

**Education, Qualification and Requirements**:

- Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred).
- Proven experience in sales, customer service, or a similar role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office Suite and sales management software.
- Ability to work well both independently and as part of a team.
- As a condition of employment, associates are to have a criminal record check prior to their first day of work

**Work Environment**
- Ability to sit for extended periods of time;
- Ability to work on a computer for an extended period.
- Repetitive work such as keyboarding, filing, answering phones, etc.
- often involves juggling many tasks and may become very stressful when business operations ramp up

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