Customer Support Representative

4 days ago

Mississauga, Canada Sofa By Fancy Ltd Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Work setting**:

- Urban area
**Tasks**:

- Promote sales to existing clients
- Identify and solicit potential clients
- Assess client's needs and resources and recommend the appropriate goods or services
- Estimate costs of installing and maintaining equipment or service
- Conduct sales transactions through Internet-based electronic commerce
- Provide input into product design where goods or services must be tailored to suit client's needs
- Consult with clients after sale to provide ongoing support
- Train customers' staff in the operation and maintenance of equipment
- Resolve product and service related problems
- Represent companies that export and import products or services to and from foreign countries
- Supervise activities of other sales representatives
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Review and adapt information regarding product innovations, competitors and market conditions
- Provide customer service
- Advertise and/or promote products, sales or services
**Supervision**:

- 3-4 people
**Computer and technology knowledge**:

- Database management
- MS Excel
- MS Word
**Area of specialization**:

- Furniture
**Work conditions and physical capabilities**:

- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Repetitive tasks
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Initiative
- Flexibility
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week

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