Client (Pwe) Support Representative (Contract)

1 week ago

Toronto, Canada Entertainment Partners Full time

**JOB SUMMARY**

**KEY RESPONSIBILITIES**
- Handle a high volume of Salesforce cases for various production worker employee inquiries.
- Process updates to Employee’s Master file records in compliance with company security & privacy policies.
- Answer payroll-related inquiries
- Answer Year End Tax Form inquiries.
- Provide necessary documentation at the request of the PWE.
- Analysis of PWE’s records for simple but not complex earnings corrections.
- Navigate and multi-task various databases & programs.
- Other duties as assigned by the Payroll Services Supervisor/Payroll Services Manager.

QUALIFICATIONS, SKILLS AND ABILITIES
- 1-year experience in a clerical / data entry environment
- Intermediate computer skills including MS Word, Excel and Outlook
- Ability to work effectively in a fast-paced, deadline-oriented environment
- Ability to work within a team environment.
- Excellent interpersonal, organizational and communication skills
- Demonstrate customer service orientation with problem solving and diplomacy skills, leveraging the ability to diffuse escalated client situations through high level problem solving
- Strong follow up skills to ensure cases are resolved
- Ability to listen actively and effectively to understand and build trust with clients
- Excellent written and verbal communication skills, with ability to deliver information in a clear, professional, and concise manner
- Ability to work independently and proactively with mínimal supervision on the issues of expected complexity for your level
- Ability to collaborate and effectively work with other departments
- Ability to multi-task as well as handle multiple client issues at a time
- Excellent organizational and time management skills

**Hours of Work**
- The hours of work are 7.5 hours per day, Monday to Friday. Some overtime may be a requirement of this position.

**Working Conditions**
- Conditions are normal for an office environment
- Accommodation can be made to allow work from home on occasion

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