Client Care Coordinator/receptionist

2 weeks ago

Vancouver, Canada Insync Physiotherapy Full time

Title: Client Care Coordinator - Front / Reception Staff

Clinic: Insync Physiotherapy and Sport

Location: Vancouver Cambie Village

Type: Part-Time, 3 days/week **(Mondays and Thursdays at 1pm-7pm, and Bi-weekly Fridays at 11:30am-7pm)**

Job Summary: We are looking for a friendly and organized Client Care expert to join our Physiotherapy clinic.

As a front desk receptionist, you will be the first point of contact for our clients and visitors. You will perform various tasks to ensure a smooth and professional operation of the clinic.

**Responsibilities**:

- Welcoming and directing visitors in a friendly and professional manner.
- Receiving and sorting mail
- Explaining intake forms to patients and processing payments using cash, POS, or electronic billing.
- Operating a multi-line system to answer calls, transfer calls, provide information, schedule appointments and take messages.
- Welcoming walk-in clients and addressing questions and concerns
- Billings for ICBC, WorkSafeBC, and Third-party Insurances
- Use of Microsoft office
- Engaging with Extended Health Benefits and Doctor/Lawer offices.
- Reconciling cash at the end of the day and preparing deposits.
- Restocking of supplies and updating inventory as needed.
- Maintaining the cleanliness and organization of the clinic
- Performing opening and closing procedures according to clinic policies.
- Performing administrative tasks such as data entry, filing, and photocopying
- Handling confidential information with discretion and integrity
- Providing administrative support to the physiotherapists and other staff members
- **Previous Jane App experience will be considered an asset but not required.**:

- Other duties as required

Essential Requirements:
Qualified applicants must possess the following demonstrated abilities:

- Have a positive attitude
- Attention to detail
- Ability to maintain a calm, mature, and professional demeanor in stressful situations
- Exceptional customer service skills with a compassionate approach to service
- Friendly, courteous, and respectful, with a smile and eye contact.
- Teamwork and collaboration skills, with the commitment to support other staff members and departments.
- Ability to work independently and take initiative
- Advanced verbal and writing skills for effective communication
- Flexibility and adaptability to changing situations and demands
- Committed to providing excellent level of service

Qualifications:

- 1-2 years of previous experience in a medical office or similar customer service role
- Valid eligibility to legally work in Canada (Citizenship, PR, current/valid work permit)
- Leadership experience considered an asset

How to Apply:

- Submit your resume and cover letter outlining your relevant experience and why you would be suited for the team.

**Job Type**: Part-time

Pay: $17.00-$21.00 per hour

**Benefits**:

- Casual dress
- Company events

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front Desk/Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-19
Expected start date: 2025-02-24

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