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Service Advisor
3 weeks ago
An excellent opportunity with a quickly growing, dynamic business
The Cam Clark Auto Group is seeking a Service Advisor for our Cam Clark Ford location in North Vancouver, BC.
With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well
You will be accountable for:
- Answer phone calls and schedule customer appointments.
- Discuss details of requested service with customers (i.e. What is involved, length of time required).
- Telephone customers to remind them of upcoming appointments.
- Communicate customer feedback to service advisor or service manager.
- Control incoming customer traffic by assigning customers to service advisors.
- Inform customers of expected wait times.
- Inform service advisors of upcoming appointments and schedules.
- Make changes to customer information in the database as required.
- Schedule first service appointment for newly sold vehicles.
- Coordinate shuttle services for customers as required.
- Explains benefits of fixed appointment.
- Check system for outstanding recalls, in service dates and extended warranty and vehicle.
- Contact special order parts customers and confirm appointments, or if parts have not arrived re
- book appointment.
- Other Duties as assigned.
To be successful in this role, you must have:
- Confident and professional phone manner
- Strong computer and Internet skills
- Detail-oriented and excellent organizational and multi-tasking skills
- Strong record of positive customer satisfaction results
- Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
- Proven ability to work cohesively with employees and managers as part of a team.
We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
**Salary**: $60,000.00-$80,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Experience**:
- service advisor: 1 year (required)
- Customer service: 1 year (required)
Ability to Commute:
- North Vancouver, BC V7P 3R8 (required)
Ability to Relocate:
- North Vancouver, BC V7P 3R8: Relocate before starting work (required)
Work Location: In person
