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Treatment Coordinator

2 weeks ago

Scarborough, Canada Scarboro Smiles Full time

We are looking for a friendly, enthusiastic, self-motivated and hard working person to grow within our expanding practice at ScarboroSmiles

We are a fast paced, growing dental practice. We pride ourselves on giving our patients the best care possible from the initial greeting right through to the end of every visit. We are looking for a team player to enhance the patient experience and to support the overall function of our dental practice. We look forward to the addition of a new and dynamic individual

**Requirements**:

- 4+ years of prior administrative experience in a **dental office** required.
- Excellent communication skills.
- Self motivated to add value to patients' experience.
- Ability to work collaboratively with a positive attitude in a team environment.
- Excellent customer service.
- Time management and Organizational skills.
- Proficient in using Dental Software, Paradigm.

**Treatment Coordinator Responsibilities**:

- Priority is to fill any open time for the Doctors.
- Manage patient care by coordinating treatment plans.
- Ensuring patients understand their treatment options and assisting with scheduling appointments
- Presenting treatment plans along with financial arrangements.
- Follow up on estimates and responses from insurances.
- Facilitate communication between the Dentist, patients and other staff members to ensure a smooth and efficient workflow within the office.
- Chart audit for daily huddles with assistants.
- Managing the short notice cancellation list for the Dentist.
- Build strong relationships with patients to ensure trust and loyalty.

**Administrative Responsibilities**:

- Operating the front desk.
- Confirming the schedule.
- Attentively greeting patients as they arrive.
- Managing phones and patient inquiries in a cheerful manner.
- Processing patients insurance claims and transactions at the end of their appointments.
- Making sure all patients have their next required appointment(s) scheduled.

Expected hours: No less than 34 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Dental office experience: 4 years (required)
- Dental administrative: 2 years (required)
- Treatment coordinating: 2 years (required)

Work Location: In person