Customer Service and Sales Specialist

5 days ago

Abbotsford, Canada Scout Campers Full time

**About Scout Campers**

At Scout Campers, we’re redefining how adventurers experience the outdoors. With lightweight, off-grid capable campers designed for the modern explorer, we’re on a mission to craft experiences—not just products.

We're proud to launch our first-ever **Scout Hub** in Abbotsford, BC: an immersive retail space where customers can discover, engage, and purchase in an environment built for exploration. We’re seeking a passionate **Customer Service and Sales Specialist** to be the face of this new chapter and help shape the future of outdoor retail.

**Position Overview**

As the **Customer Service and Sales Specialist**, you'll lead the customer journey from discovery to delivery—ensuring each interaction reflects our commitment to innovation, quality, and exceptional service. This role is equal parts educator, guide, and experience curator in a hands-on, community-driven retail environment.

**Key Responsibilities**

Scout Hub Management - Sales & Operations
- Deliver personalized, informative, and high-quality service to every customer, both in-person and through digital channels.
- Build and maintain a strong customer pipeline, ensuring consistent follow-up and relationship management.
- Curate and maintain a visually appealing showroom by supporting merchandising and product presentation efforts.
- Handle transactions efficiently and accurately using the POS system, ensuring a smooth and professional checkout experience.
- Complete daily operational tasks, including opening/closing duties, reporting, and contributing to team briefings.
- Support store leadership in tracking sales goals, customer satisfaction, and operational benchmarks.
- Additional tasks as assigned by the leadership team

Community Engagement & Events
- Organize and support in-store events such as product demos, workshops, and customer meetups to build community and drive engagement.
- Partner with local outdoor brands, businesses, and organizations to co-host events and increase Scout's brand presence.
- Occasionally attend or support off-site events and activations to represent Scout Campers and connect with the wider outdoor community.

**Qualifications & Experience**
- 2+ years in experiential retail, hospitality, or customer experience—ideally in outdoor, automotive, or lifestyle sectors.
- A proven track record of exceptional customer service and exceeding performance metrics.
- Familiarity with CRM systems and digital tools that enhance customer engagement.
- Strong communication skills and collaborative team mindset.
- Passion for the outdoors, overlanding, or off-grid adventure travel is a major plus.
- Comfortable using Microsoft Office Suite and tools like SharePoint, Teams, and Asana.
- Willingness to travel for brand events and activations as needed.

**Availability & Expectations**
- Must be available on weekends, holidays, and select evenings for events.
- Flexibility to adapt schedule based on operational needs.
- Openness to take on new responsibilities as the Scout Hub grows and evolves.

**Why Join the Scout Hub?**
- Be part of an innovative, community-first retail experience in the outdoor space.
- Lead initiatives that foster real-world engagement and lasting customer relationships.
- Join a passionate team that values sustainability, exploration, and forward-thinking design.
- Competitive base salary with bonus potential tied to personal and store performance.

**Ready to help reinvent outdoor retail?

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