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Coordinator, Gaming Operations

2 weeks ago

Edmonton, Canada Oilers Entertainment Group Full time

**About Oilers Entertainment Group**:
Oilers Entertainment Group (OEG) delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

***Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to **WIN. ON and OFF the ICE.**

**Role Summary**:
Reporting to the VP, Gaming Operations, the Coordinator, Gaming Operations facilitates the raffle operations that support the Edmonton Oilers Community Foundation and other clients. The EOCF 50/50 is the largest raffle in professional sports, and this role will maintain and grow the raffle business, whose net proceeds benefit and support communities across Alberta.

**Core Responsibilities and Duties**:
**Reporting**
- Ensure scheduled or ad-hoc reports are provided on a scheduled basis.
- Responsible for ongoing maintenance and organization of sales and other reporting
- Coordinate with Business Intelligence group for reporting needs.

**Operations Coordination**
- Support raffle operations in Rogers Place as required
- Ensure all raffle supplies materials are stocked, including ticket paper and washing of raffle aprons.
- Support requirements of part-time staff including raffle administrators and 50/50 Sellers.

**Raffle Administration Support**
- Maintain master list of Raffle Schedule for 22-23 Season, including prizes, sponsors and beneficiaries.
- Assist as required with customer service needs, including winner verification process.
- Liaison with IT Group and business partners as required to resolve customer service or other issues in a timely manner.

**External Client Administration**
- Support with licensing administration in coordination with raffle clients
- Assist in the coordination of presentation decks for regularly scheduled business reviews.
- Support with device and technology requests of clients.

**Marketing Support**
- Ensure current raffle creative is implemented in all required areas (website, social, digital signage, game presentation).
- Coordinate with social media influencers and other marketing partners
- Assist with administration of paid social media and digital ads.
- Support with content creation for Social Media.

**Sponsor Offer Activation Coordination**
- Support coordination of in-venue execution such as promotional campaigns.
- Maintain reporting for sponsor offers.

**Who You Are**:

- You pride yourself on strong client service, communication, and interpersonal skills
- You are confident in your abilities, friendly, and have an approachable demeanor
- You exemplify professionalism
- You hold the ability to communicate and relate to all levels within the organization from support staff to Senior Executives

**Education, Experience and Skills**:

- Post-Secondary Degree or Diploma in business or related field is preferred
- 3-5 Years of Experience in a similar role is required
- Ability to work with a dynamic group of individuals in many different departments
- Requires strong interpersonal skills and must be comfortable communicating with a variety of people on a daily basis, both in-person and via remote connection
- Excellent verbal and written communication skills with a high level of accuracy and attention to detail
- Results driven, with ability to deliver on priorities
- Ability to manage multiple projects simultaneously

**What's in it for you?**
- 100% Employer-paid Health Benefit Plans
- Healthcare and Lifestyle Spending Account Options
- RSP Matching Program
- Flexibility & hybrid work model
- Oilers, Oil Kings, and Live Entertainment ticket allowances
- On-Site secured parking and/or transit allowance
- On-Site gym
- Beautiful office space located in Rogers Place - with easy access to the LRT
- Social team culture + employee events

**Next Steps**:
Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team. Our organization is committed to being fully vaccinated against COVID-19. We require the successful applicant to disclose their vaccination status and provide proof of their full COVID-1