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Branch Operations Manager

2 weeks ago

Dartmouth, Canada Saint Gobain Full time

**WHY DO WE NEED YOU?** WHAT’S THE JOB?**

We are presently looking for an experienced and result-driven Branch Operations Manager at our Halifax operations.

**Schedule**: Monday to Friday
**Status**:Full Time, permanent

**Here’s what you’ll be responsible for in this role**

You will be responsible for the development implementation and management of the company's overall sales strategy, a critical component to the continued growth and success of our business.

**Responsibilities**
- Exemplary customer service is provided to all internal and external customers
- Ensure a safe and healthy work environment by training branch employees
- Communicate operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
- Maintain and develop positive relationships with existing and prospective clients
- Oversee and manage all aspects of product movement including receiving, storage, product rotation, distribution, and inventory control
- Work directly the supporting Sales Team to ensure cohesiveness in regard to order status, target accounts, customer experience concerns, opportunities and inventory flow
- Collaborate with other branches and departments to carry out the organization’s goals and objectives
- Resolve customer inquiries, billing issues, questions and concerns
- Ensure the company’s inventory control methods and credit policies are in place and followed, likewise ensure the company’s expense policies and practices are adhered to
- Collaborates with Human Resources to recruit, interview and onboard new hires
- Manage, coach, train and evaluate performance of all branch employees
- Other duties as required.

**IS THIS JOB FOR YOU?** Here is what’s important to have to apply**:

- Minimum 5 years of experience in the building products industry or related industry, including 3 years in customer service sales and 1 year in a supervisory position preferred
- Extensive knowledge of customer service procedures and principles
- Effective interpersonal skills to supervise a diverse staff and interact appropriately with all customers and employees
- Excellent verbal and written communication skills
- Strong supervisory and leadership skills
- Extensive knowledge of the principles, procedures, and best practices in the industry
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Have a valid Driver’s license to operate a motor vehicle (to visit customers or other branches).

**A LITTLE MORE ABOUT US** HERE WE ‘GROW’ AGAIN**

On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.

In support of this acquisition, Saint-Gobain has an exciting career opportunity for a **Branch Operations Manager **at our Halifax operations** to join our team.
**TO MAKE SURE NOTHING IS FORGOTTEN** We offer excellent training programs, opportunities for advancement, a comprehensive benefits package, as well as a stimulating and exciting work environment.**
- Besides a great work culture where we work hard, while trying to have fun with various events, regular companywide activities geared towards our employees and a strong safety culture
- Excellent healthcare benefits package
- Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
- Financial Security: Competitive RRSP plan
- Volunteer Day off: Give back to the community - each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity.
- LiveWell Program: Rewarding you for living a healthy lifestyle.
- And more

**Legal Statement** WHY WORK WITH**At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

We look forward to hearing from everyone but please note that due to the volume of resumes submitted, only those selected for next steps will be contacted. To stay in touch with Kaycan, follow us on _LinkedIn, Facebook_ and _Instagram._

Job Reference: CAN00992