Clinic Supervisor

**Clinic Supervisor - HIV and Gender Affirming Care**

**PROGRAM AREA: Hive Health Services**

**EMPLOYMENT STATUS**:Ongoing**

**HOURS/WEEK: 35 hours per week, full-time**

**Our Vision**

A community without barriers to health and wellbeing.

**Our Mission**

We reduce health inequities by providing interprofessional primary health services and community programs, focused on the populations we prioritize, in collaboration with community partners.

**Our Values**

Innovation, Accountability, Person-Centred, Health Promotion, Excellence, Sustainability, Accessibility

**Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as**:

- Homeless or at risk of homelessness
- Living on low income
- Newcomers to Canada with language barriers
- Having moderate to severe mental health and/or addiction issues
- Having moderate to severe disabilities
- Indigenous First Nations, Inuit and Métis
- Black, mixed race and racialized populations
- Experiencing intersectional oppression
- 2SLGBTQIA+
- Vulnerable children and their families experiencing conflict, isolation or attachment struggles

The **Hive Health** Services**Clinical Supervisor**acts as a key resource to nursing, administrative and other clinic staff. The scope of the role involves providing program oversight, supervision to administrative and clinical staff in a supportive, empowering manner while facilitating the effective and efficient use of staff resources, flow of patients, and management of incidents or issues as they arise. The Clinic Supervisor will support a staff team that is providing specialized health services for people living with, at risk of, and affected by HIV/AIDS, and people seeking gender-affirming care.

**PRINCIPAL JOB DUTIES**
- Provide day-to-day onsite supervision of staff and oversight of clinic including attendance management, scheduling, answering routine employment related questions, problem solving with team as needed to address issues that come up
- Support an effective and efficient clinic flow, using a growth mindset and best practices to make improvements where needed
- Lead daily team huddles
- Meet with the staff to discuss client care, including a review of individual care plans, status of previously determined actions, and the development of next treatment steps.
- Act as primary leadership contact for complex case management support for the Hive Health Services team
- Provide mentoring and role modeling to support both role clarity and healthy professional boundary development.
- Provide opportunities for learning and feedback for staff to promote professional development.
- Develop cooperative and productive team relationships within and across Guelph CHC’s various teams and locations, fostering a climate of teamwork, compassion, excellence and integrity.
- Provide technical support for Hive Health Services staff for matters of a procedural, legislative, quality or patient confidentiality nature, as applicable.
- Lead quality improvement projects within the Hive Health Services Clinic.

**KNOWLEDGE, SKILLS & ABILITIES**
- Regulated professional with supervisory experience, preferably in HIV, Gender-Affirming and/or Primary Care; or post-secondary education in health, business, social sciences or related disciplines, complemented by supervisory experience in a healthcare setting
- Regulated healthcare professional (e.g. RN, SW, PT, OT) with 5+ years of clinical experience
- Sound knowledge of professional standards and quality assurance guidelines
- Excellent interpersonal skills in negotiation, conflict resolution and consensus building.
- Ability to relate effectively with front-line staff, management, physicians, patients and families.
- Excellent verbal and written communication skills.
- Strong computer literacy.
- Ability to work independently and as a team member.
- Lived or living experience is considered an asset.
- Experience working with people with HIV/AIDS, people who identify as Transgender, and people seeking gender-affirming care is considered an asset.
- Specialized health care, primary health care or community health experience is an asset.
- Demonstrated expertise in client-centred, trauma-informed care and understanding of the value of interdisciplinary care in a health care setting.
- You understand and are committed to the Mission, Vision, and Values of the Guelph CHC.

We thank, in advance, those who apply, but will contact only those who qualify for interviews.

If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation.

We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.