Field Service Support Analyst

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We have a fantastic full-time opportunity in Engineering Field Service for a Service Support Analyst to help support the team by providing service to a variety of duties. You will be trained on inspection & claim systems and process workflow, as well as understanding of insurance principles, products, and terminology. In this critical role you will be responsible for the administrative tasks for our fee for inspection service & data entry type work on inspection database and claim systems. You will play an important role within our engineering field service team while directly impacting our customers’ experience.

What You’ll Do:
- Provide administrative support for our fee for inspection service program including quoting of fees and corresponding with external partners & internal inspectors.- Manage internal inspection database
- data entry, inspection ordering, and maintain data integrity.- Perform external database upload and record update.- Create and assign claims on Claim Center.- Other administrative tasks when required.

What You’ll Bring:
- Post-secondary or equivalent experience required.- Completion or working towards a related educational, diploma/degree/accreditation,- 2 plus years of related experience in administrative and or support function- Insurance background would be ideal.- Able to work within a fast-paced environment and work well under pressure.- Mindful of making deadlines, results-oriented- Ability to multitask.- Quick study/learning curve- Ability and willingness to work with repetitive tasks and keep focused, with a good level of accuracy & speed.- Excellent technical aptitude with web based and in-house systems and databases, good working knowledge of Microsoft office suite- Strong attention to detail, accuracy is a critical component for success in this role.- Superior organization, time-management, and the ability to adapt in a dynamic priority changing environment.- Strong ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.- Need to be confident and comfortable to manage healthy level of autonomy.- Vested interest in learning and building career in the general insurance space.- Effective in a culture of teamwork, collaboration, and accountability; a person who encourages cooperation across the organization.- Bilingualism (English & French) an asset

What you’ll get- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Our vacation package starts at 4 weeks + the opportunity to buy an extra week.- Exceptional Career Development opportunities.- We’ll support your professional development education.- Hybrid working model
- Two days in office at 100 King St, Toronto

Additional Information:
External Job Advert

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We have a fantastic full-time opportunity in Engineering Field Service for a Service Support Analyst to help support the team by providing service to a variety of duties. You will be trained on inspection & claim systems and process workflow, as well as understanding of insurance principles, products, and terminology. In this critical role you will be responsible for the administrative tasks for our fee for inspection service & data entry type work on inspection database and claim systems. You will play an important role within our engineering field service team while directly impacting our customers’ experience.