Dispatcher, Passenger Assistance

1 week ago

Vancouver, Canada GAT Full time

Summary

This position is responsible for ensuring special service requests are dispatched to the appropriate service agent to pick-up and deliver passengers to the appropriate gate within required time constraints. The ideal person for this role will be excellent at multi-tasking with the ability to assign tasks to passenger assistance agents and ensure all requirements for getting passengers to the appropriate transfer locations on time.

Core Competencies
- Previous airline experience, dispatch and/or operations
- Ability to work efficiently under demanding time constraints
- Excellent verbal and written communication skills
- Analytical skills and proactive problem solver

Job Duties
- Actively participate in SA’s Safety Management System (SMS) including reporting hazard and incidents encountered in daily operations. Understand, comply with and promote the company Safety Policy
- Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
- All employees are responsible for ensuring quality control in their own activities.
- Cooperate fully with Inspectors to achieve quality inspection commitments
- Utilize dispatching and planning software to efficiently schedule special service operations with passenger assistance team.
- Be liaison between day of operation and airline customers
- Receive radio/phone calls and relay information between passenger assistance agents/ leads and supervisors.
- Perform wheelchair and golf cart duties as required
- Performs other duties as required
- Required to maintain a valid Restricted Area Identification Card (RAIC),
- Previous airline flight operations and dispatch experience considered an asset

**Requirements**:

- Ability to learn and utilize our internal PAXTrak system for tracking and dispatching passenger assistance agents
- Ability to work well independently under mínimal supervision
- High level of attention to detail and accuracy
- Excellent time management and organizational skills
- Demonstrated ability to troubleshoot, make decisions and problem solve

**NOTE**:
1. Must have access to own transportation
(available shifts either starts at 3:00 AM or ends at 2:00 AM)

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