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Claims Associate

3 weeks ago

Bolton, Canada Freightcom Full time

**GENERAL SUMMARY & SCOPE**

The Freight Claims Specialist would be responsible for ongoing follow up of claims in process, communication with customers, adjustment of freight claim payouts and assisting with continuous improvement initiatives.

**PRINCIPAL DUTIES & RESPONSIBILITIES**
- Responsible for the daily execution of filing, reconciliation, and closure for all freight claims
- Act as a main point of contact for customers with claim status updates/reporting

Ensure that the essential duties of the role are met in a timely fashion. These include, but are not limited to:

- Assist carrier and/or insurance company with investigation to decide whether a carrier claim exists
- Collection of all required documents and information required in order to submit a claim
- Submit the claim and supporting documentation to carriers and/or insurance company
- Maintain a system of record and follow up for freight claims filings, including data concerning (1) Carrier, (2) Customer, (3) Shipment, (4) Product, (5) Claim result
- Identify carrier/customer/product trends in loss/damage and propose solutions to resolve repeat issues
- Maintain close and proactive communication with the parties involved on a claim, which can include but are not limited to the customer, carrier, insurance company and management for matters requiring escalation
- Develop and maintain working knowledge of transportation contracts, laws, rules and regulations at the level needed to effectively file and collect freight claims

**Requirements**:

- Prior claims or freight experience preferred
- Proficiency in Microsoft Word and Excel preferred
- Must be able to work independently, be highly motivated, show initiative and be a “self-starter”
- Goal oriented, always willing to seek knowledge and improve upon skills in order to drive new ideas
- Must have the ability to manage, organize and control multiple ongoing tasks well under time constraints in a fast-paced environment
- Must be able to exercise discretion over matters of significance

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Bolton, ON