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Residential Leasing Administrator

3 weeks ago

Vancouver, Canada Amacon Full time

**About Us**

Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial developments that Amacon builds. Reporting to the Director, Residential Properties, this position will assist and support in the administration and management of residential properties in BC and AB.

**Duties & Responsibilities**
- Research and provide project-based analytics
- Oversees property management database and completes updates as necessary
- Compile, enter, and revise all data entries in Yardi
- Complete payment processing setup
- Advertise available suites on RentCafe
- Update website information to reflect changes on Yardi and RentCafe
- Create, maintain and track tenant, service contracts and assorted information in database(s), both electronic and physical files in a timely and accurate manner
- Record information for the amenities, apartments, and floor plans
- Ensure proper logos are used and presented professionally
- Review property photos
- Ensure all operating hours are updated for each building
- Post updated pet policies
- Assist with lease documentation
- Digitally map unit floor plans
- Sort and process correspondence and invoices to Purchase Orders for Manager approval and/or handling
- Communicate and collaborate with various departments to ensure proper administration and coordination of property information
- Provide administrative support for the Residential Property Managers with tenant management
- Complete general office duties as required including, faxing, mail, filing and other required administrative duties
- Handle inquiries, feedback, complaints, or concerns with the objective of providing quality customer service and improved Landlord-Tenant relationships with professionalism and courtesy
- Respond to information requests and performs routine functions under the direction of the Manager, Residential Properties
- Maintain FOB system for applicable buildings (Keyscan).
- Provide reception coverage on an as-needed basis (i.e. Vacation, sick days, emergencies).
- Other duties as assigned

**Skills & Requirements**
- Education: Post-secondary diploma or degree in related discipline
- Experience: A minimum of three (3) years’ experience in customer service and/or an administrative role. Residential property management experience, RentCafe CRM, and Yardi would be an asset.
- Some knowledge/understanding of the Residential Tenancy Act
- Able to provide outstanding customer and tenant service
- A keen interest in refining and improving property management/administration skills
- Ability to work in a fast-paced work environment
- Excellent communication skills, both written and verbal
- Excellent organizational skills with the ability to complete tasks efficiently and in a time sensitive manner to meet deadlines/cut-off periods
- Sensitive to matters of confidentiality
- Ability to work independently and cohesively as a member of a team and with all levels of staff
- Computer Skills: Proficient with Microsoft Office (Word, Excel) and good working knowledge of computer software and most office equipment; Yardi experience an asset with excellent, accurate typing and word processing skills