Houseperson

**Job Title**: Houseperson

**Location**: Vancouver, British Columbia

**Salary**: $50,000 + Benefits & Bonus

**Purpose**:
The Houseperson is a unique hybrid role, blending technical and mechanical skills along with cleaning and custodial functions. This position is responsible for providing on-site support to residents, as well as for the team, maintaining the facility and cleanliness of common areas while completing quality control inspections and repairs required to improve our customer satisfaction. The houseperson is also responsible for preventative maintenance and operation of the basic building systems which include but not limited to plumbing, mechanical and HVAC equipment, electrical systems, basic home appliance repairs, and basic carpentry.

**Key Responsibilities and Accountabilities**:
**Augments Daily Cleaning Services**
- Cleans all common areas including grounds, garages, lobbies, corridors, stairwells, elevators, washrooms, garbage room, storage rooms, mechanical/electrical rooms, public washroom, and amenity rooms. Cleaning will be completed at a frequency that ensures the level of cleanliness consistently exceeding Minto’s service delivery standards.
- Dusts and cleans all glass, windows and mirrors within common areas.
- Cleans, organizes, and maintains all electrical and mechanical rooms.
- Maintains all flooring surfaces, including vacuuming, moping and sweeping surface flooring. Cleans walls and rails.
- Assist with preparation of garbage bins for pick up.
- Reports any deficiencies such as tripping hazards, resolving immediately where possible. To be health and safety conscious.
- Inspects all common area light bulbs, fixtures and signage daily. Replace any busted light bulbs.
- Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights.
- All other duties within the spirit, scope and purpose of the role, as requested by Management

**Maintenance Support**
- Completes compliance inspection and reporting for all HVAC, life safety building equipment at sites and at other times as required to support the service technician calendar schedule. It activities include:

- Inspects all mechanical and electrical systems
- May operate mechanical systems
- May operate electrical systems
- Inspects and operates all plumbing systems
- Complete in-suite inspections (vacant and occupied) as directed by the manager. Light touch up cleaning of vacant suites will be required and as needed.
- Responds to and directs all service-related calls and requests from the building tenants and provides solutions to all tenant and occupant types of building related issues and concerns.
- Performs in-suite occupied repairs deemed necessary and as directed. In-suite repairs may include but not limited to basic carpentry, basic plumbing, basic appliance, basic HVAC, basic electrical works.
- Performs in-site turnover works and repairs as deemed necessary and as directed. In-suite repairs may include but not limited to basic carpentry, basic plumbing, basic appliance, basic HVAC, basic electrical works.

**General**
- Participates in the weekly on-call rotation. Able to work as scheduled.
- Deals with all customers professionally
- Co-ordinates with team members and manager to ensure high customer satisfaction at all levels
- Ensures that areas are left clean and secured after service work is completed
- Able to push, pull and lift moderate weight
- Complies with all “lock out” and “tag out” procedures according to health and safety standards
- Basic knowledge of the Building Automated System (BAS)
- Log and records daily into the BAS including all preventative maintenance done
- Must be able to work a variety of day or afternoon shifts including participation on-call rotation
- Assist other staff when requested
- Report all maintenance deficiencies for corrective action and complete some maintenance work
- Participate in team meetings and staff events
- Other duties within the scope, spirit and purpose of the job, and as requested by management.

**Technical Competencies**:
**Education**: Minimum High School education.

**Experience**:

- Previous experience in Hospitality or Property Management environment is an asset
- Vehicle and valid driver’s license are required
- Ability to work on feet for long periods of time
- Ability to lift heavy objects
- Basic knowledge of minor plumbing, minor electrical, minor carpentry and general maintenance
- Previous janitorial experience
- Beneficial to be in a prior client facing Customer Service role

**Specialized Skills, Knowledge and Abilities**:

- Ability to work effectively independently and with limited supervision
- Team oriented
- Interact with guest in pleasant and helpful manner
- Able to adapt to changing demands
- Proven organizational skills and attention to detail
- An energetic personality
- Must meet grooming standards
- Able to interact with a wi