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Office Assistant

2 weeks ago

Richmond, Canada The Fingerprint Room Inc. Full time

The Fingerprint Room Inc. is a Royal Canadian Mounted Police (RCMP) accredited fingerprint agency specializing in criminal record and criminal background checks, as well as other additional services regarding fingerprint documents available to domestic and international clients.

We are looking for an experienced Office Assistant to help with the organization and running of the daily administrative operations of the company.

**Responsibilities**:

- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Ensure timely and accurate customer service
- Handle complaints and specific customers’ requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Ensure company’s policies and security requirements are met
- Sort and distribute communications in a timely manner
- Create and update records ensuring accuracy and validity of information
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with customers and colleagues
- Perform receptionist duties when needed

**Requirements**:

- Proven work experience in the field
- Hands on experience with office machines (e.g. computers and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Second language is an asset
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- High School diploma or equivalent; additional certification is an asset
- Possess teamwork skills

**Job Types**: Full-time, Part-time

Pay: $17.40-$20.00 per hour

Schedule:

- 8 hour shift
- Day shift
- No weekends

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- administrative assistant: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Japanese (preferred)

Work Location: In person