Security Operations Dispatcher

Blackbird Security Inc. is a security services company that operates in 6 provinces across Canada. As we continue to grow and provide essential services, we are looking to add capable, driven, and talented members to our office team. As the **Security Operations Dispatcher**, your role is key in ensuring that our operations run smoothly and that our field management teams are supported in effectively staffing their regions. This position is one with a large potential for growth within the department and the company.

You will possess very strong organizational and time-management skills, will be proficient in Microsoft Office Suite, and is comfortable learning and using new software systems. To succeed in this role, you must have a background and/or education in office administration, scheduling, or security. This role requires the incumbent to have very strong communication skills and to be comfortable interacting with external clients regularly.

You will take direction from our National Scheduling Manager, ultimately supporting our CEO and Director of Operations by fulfilling the basic operations of this role.

This is a full-time position; your work week will be on a Rotational schedule, which will be 3 days on and 3 days off, followed by 4 days on and then 4 days off. The shift timing for this role is 12 hour shifts, either from 7 am - 7 pm or 7 pm - 7 am to ensure 24/7 coverage.

This role will be primarily in-person at our Vancouver, BC office with some work-from-home flexibility based on the incumbents assigned schedule.

**Responsibilities**
- Complete time approvals in TrackTik.
- Review, approve, and help create weekly schedules.
- Help managers troubleshoot scheduling and sign-in/sign-out issues.
- Assist managers in making last-minute scheduling changes.
- Support the National Scheduling Manager with any scheduling maintenance.
- Participate in and perform ad-hoc tasks to support the National Management team in achieving organizational and operational goals.
- Take ownership of TrackTik administration.
- Effectively and professionally communicate with clients when necessary.
- Efffectively and professionally communicate with security guards when necessary.
- Support the office team with systems administration as required.
- Assist with general office administration as required.
- Complete, review, or send reports as required.
- Work on various operational projects assigned to you.
- Act in a dispatch manner for last-minute coverage calls.
- Assist the Mobile Operations Team with projects.
- Assist with ad-hoc projects and provide support as needed to the administrative and leadership teams.

**Requirements**:

- Post-secondary education is preferred.
- Excellent communication skills.
- Excellent verbal and written English language skills.
- Experience in the security industry is highly preferred, but not necessary.
- Shift Scheduling experience on a large scale is key for success in this role.
- Proficient in Microsoft Office.
- Experience using TrackTik is a huge asset.
- Tech-savviness is a huge benefit for this role.
- Able to commute to our Vancouver, BC office.

**We thank all applicants for their interest, however, only successful individuals will be contacted.**

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 12 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please indicate which shift you are willing to work : 7 am - 7 pm or 7 pm - 7 am.

**Experience**:

- Security: 1 year (preferred)
- Administrative: 1 year (required)
- Scheduling: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person