Corporate Support Consultant

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**Company Description**

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

**Position title**: Corporate Support Consultant - Technology
**Department**: Global Technology Canada
**Reports to**:Senior Manager, Support and Deployment Services
**Job Band**:Supervisory/Consultant (Global Grade 3)***
**Type of position**:Full-time, Permanent

**The Opportunity**
McDonald’s is taking our business beyond the walls of restaurants; revolutionizing how we interface with our guests. We are providing guests with enticing mobile, web, engagement and kiosk solutions on the scale of industry leading retailers like Amazon and eBay. Technology is at critical to our business strategy - and is a top priority for McDonald’s.

McDonald’s Canada is looking for a Corporate Support Consultant to play a critical role in helping bring the McDonald’s Technology vision to life in Canada.

**Who You Are**
You are energized, organized, creative and a problem solver. You can juggle multiple projects and commitments without breaking a sweat and have strong written and communication skills. You are a people person and enjoy partnering with others to drive success. You are looking for a company with a winning culture where you can grow in depth and breadth while helping contribute to the company’s overall success.

**What’s in it for you?**
This is an unparalleled opportunity to join a winning organization during an exciting time of transformational change and be a contributing and valued member as part of the Canadian Technology team.

***This position is a Flex Hybrid Model, requiring 3 days in-office and 2 days remote.**

**Principal Accountabilities**:
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
**Systems Support & Administration**:

- Leads internal corporate support team - Systems Support & Administration: Leads internal corporate support team - ensuring that our corporate users are well supported, and systems run smoothly
- Resolve technical issues while providing excellent Customer Service by effectively communicating with users during the support process
- End user equipment (laptop, peripherals) ordering, imaging, configuration, delivery, relocation and repair
- Lead for Mobile vendor relationship
- Microsoft Teams, Webex and Office 365 coordination of support and upgrades
- File restoration, file and folder permission
- Corporate end user device asset tracking and disposal
- Coordinate with the technical teams to performs installations, trains, maintenance, troubleshoots and repairs of all corporate desktop hardware and software technologies.
- Coordinate the certification of new corporate laptop and peripherals. Document any special steps required by the end user to enable the device.
- Assists with setup, and operation of audio-visual hardware as required by end user.
- Point of escalates on incidents and questions to appropriate technical support groups.
- Supports events, such as infrastructure changes, software releases
- Provides timely updates to Management about service issues, when appropriate.
- Coordinate or part of a team to disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
- Uses the corporate Incident Management System to record and track all support work.
- Supports teams' abilities and functions through positive customer relations.
- Contributes to, improvement/enhancement of processes and procedures.
- Gains additional knowledge and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.

**Qualifications**
- 3+ years experience with system support and administration; support in an IT environment is an asset
- Ability to troubleshoot and work in a fast-paced environment
- Knowledge of Acrobat, Microsoft Office, Mobile Device Management
- Strong communication skills required for face-to-face client interaction and intra-team collaboration
- Ability to communicate and function as a thought leader in the Technology Services team
- Collaborative and communication skills: Excellent written, oral, interpersonal, and presentation skills and the ability to effectively interface with corporate staff and suppliers.
- Innovative problem-solving skills: Critical thinker and ability to escalate when assistance is needed in a timely manner.

**Additional Information