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Corporate Traveller

2 weeks ago

Toronto, Canada Corporate Traveller Full time

**Job no**: 529404
**Brand**: Corporate Traveller
**Work type**: Full time
**Location**: Ontario
**Categories**: Sales and Customer Service

**Customer Success Manager**

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please click HERE

**About The Opportunity**

As a Customer Success Manager at Corporate Traveller, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by maximizing their overall value and expanding their adoption of Corporate Traveller and key partner product. As a Customer Success Manager, you will represent Corporate Traveller in a consultative way from traveller through to c-suite, demonstrating qualitative and quantitative value throughout their journey.

**Key Responsibilities**
- Ensure 100% customer retention within control
- Maximize the value of our customer base
- Consistently present the value CT has provided for our customers
- Encourage customer advocacy leading to referrals, references, case studies, participation and white papers
- Effectively maintain information to provide visibility into the health of CT’s customer base
- Participation in team calls, cross pillar communication and team education

**Experience & Qualifications**
- Ability to take ownership of customer portfolio and manage expectations both internally and externally
- Ability to build and maintain relationships both internally and externally across multiple persona types
- Proven ability to derive strategic direction from data analysis and present coherently to internal and external stakeholders
- Ability to follow key processes to efficiently react to issues and proactively solve wider problems
- Ability to consistently maintain centralized customer databases to ensure transparency across internal pillars
- 3+ Years Travel Industry Experience
- 2+ Years Customer Success Experience
- Experience in managing a portfolio of customers and taking ownership
- Exceptional communication & active listening skills
- Go getter personality with a positive outlook
- Motivated by meeting and exceeding goals
- Strong prioritization, time management and organizational skills
- Strong technical skills & comfort learning new softwares

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- **Have fun**:At the heart of everything we do at Flight Centre is a desire to have fun.
- **Reward & Recognition**: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
- **Use your smarts**:Our people use their quick thinking, expertise, and tenacity to always figure things out.
- **Love for travel**:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- **Personal connections**:We are a big business founded on personal relationships.
- **Diversity, Equity & Inclusion**: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- **A career, not a job**:We offer genuine opportunities for people to grow and evolve
- **We back our people all the way**: We are strongly committed to supporting ever