Customer Success Intern

2 weeks ago

Halifax, Canada Dash Social Full time

What you'll do

**Responsibilities**:
What You Will Do
- Directly support Dash Social customers by sorting through their user-generated content to help drive e-commerce success.
- Build customer-facing, custom reports.
- Pull data to support marketing materials.
- Sort through the CRM ticketing system to ensure consistency in reporting of the Customer Experience team's performance.
- Work alongside other team members in admin tasks in helping onboard customers to Dash Social.

Learning Opportunities
- Learn the inner workings behind supporting global brands and their social marketing needs.
- Understand how data can direct decision-making within a Customer Success department.
- Get exposure to software like HubSpot, Gong, and more within a SaaS company structure.
- Learn how brands are using social content to drive e-commerce growth, foster community and develop meaningful marketing impact.

What you'll need

**Qualifications**:
**Desired Skills and Experience**
- You pick up new technologies quicker than most and love to understand how things work. You have the confidence to figure out the unknown.
- You have a customer-first mentality and know what questions to ask to get to the crux of an issue.
- You think outside of the box. Finding creative solutions to solve problems for your customers is what drives you.
- You care about what you do and about those around you. You love working as part of a team.

We're looking for

Core Skills

ACE

Customer Experience

Customer Success

Marketing

Support

A little bit about us

Dash Social

The only tool you need to outsmart social

At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.

Are you interested?

Work With Us

At Dash Social, we strive to build great solutions that solve real problems for marketers, and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, we believe that collaboration and support among the team is what propels us forward.

Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product, and work environment.

Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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