Service Advisor

1 day ago

Halifax, Canada Atlantic Acura Full time

Atlantic Acura, a luxury automotive dealership in Halifax, NS is searching for a Service Advisor to join us. Our reputation fuels our growth, making us the highest retail Acura dealership in Atlantic Canada. As a Service Advisor with us, you will be required to establish extensive product knowledge of our brand, and provide concierge style service to our clients.

As a key member of the Atlantic Acura team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible is responsible for creating great impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles.

This position requires an expert listener who is a master at executing all the service processes with due diligence and customer service in mind. The Service Advisor has an eagle eye for “the details” and strives to be a product knowledge expert to ensure we provide each customer with a personalized service experience.

In addition, we require an individual who will work to build strong relationships with our customers in an effort to achieve service targets and utilize the tools provided to them to ensure our customers are always taken care of.

As a team player the Service Advisor strives to develop collaborative relationships throughout the dealership.

What We Offer You:

- Full training, complete with allowance
- On-site parking
- Health and Dental package
- Life Insurance
- Deferred Profit Sharing Plan
- Employee discount

What We Require From You:

- Greet customers on the phone or in Dealership, promptly and in courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Show Service customers personalized service.
- Ensure comprehensive check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.
- Identify service needs of customer vehicle based upon historical service data.
- Ask the proper questions to ensure the vehicle to be serviced is diagnosed properly.
- Provide repair and maintenance recommendations.
- Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
- Explain the nature of the repairs. Determine progress of repair/service orders and inform customer accordingly.
- Handle hone inquiries regarding work-in-progress, appointments and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.

**Requirements**:

- Grade 12 High School Diplomas
- College certificate or additional courses would be an asset
- A fundamental understanding of automotive mechanical fundamentals
- Adaptable to work evening and weekend shifts as scheduled

It Has To Be Acura:
At Atlantic Acura, we are proud to be an independent, locally owned family business for more than 30 years. As the only Acura dealership in Nova Scotia, our award winning team is driven to provide the ultimate vehicle purchase experience for our clients. Our award winning service department ensures that experience is maintained after the sale.

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