Intake/ Client Care Coordinator

**RESPONSIBILITIES**:

- Operating and overseeing intake and referral services at Critical Trauma Therapy, ensuring all clients are screened and referred in a timely manner to the appropriate internal health care provider
- Reviewing medical documents and preparing formal letters and reports
- Ensuring accurate completion of screening documents; creating and maintaining client files
- Responding appropriately and in a timely manner to crisis situations, including assessing high-risk behaviours (self-harm, suicide) and referring to crisis services under the supervision of a registered healthcare professional
- Handling communications between health care providers, clients, legal representatives, and insurance adjusters
- Establishing liaison with other access systems, agencies/providers of community health services in Ontario, New Brunswick and Labrador, and Nova Scotia
- Independent weekly audit of intake procedures (spreadsheets)
- Collect and document information related to extended health benefits
- Maintain strict confidentiality in accordance with company policies
- Other administrative duties to support service functioning as required

**ESSENTIAL QUALIFICATIONS**:

- Advanced verbal and written communications skills
- Applied computer skills (Microsoft Office, Client Information Systems, Web browsing);
- Relevant University Degree (Social Service Worker; Mental Health; Psychology; Sociology; Medical Administration; etc.)
- Experience working in a fast-paced work environment
- Ability to work independently and as part of a team
- Demonstrated strong time management skills
- Preference will be given to individuals with experience in an administrative position and with experience in human services

**ADDITIONAL ASSETS**:

- Suicide Intervention Training (e.g. ASIST)
- Mental Health First Aid Training
- Knowledge of Brain Injuries and/or Catastrophic Impairments
- Experience working in the field of Motor Vehicle Accidents
- Registration with a regulatory body such as the Ontario College of Social Workers and Social Service Workers
- Experience in crisis support and intervention
- Knowledge of trauma-informed care
- Fluency in a second language is an asset

**WHO WE ARE**:
Critical Trauma Therapy is an interdisciplinary, nationwide private practice. We have a reputation for making an instrumental difference in our clients’ lives when facing the most complicated of situations. Our team of highly skilled Registered Social Workers and Psychotherapists, Clinical Psychologists, Registered Dietitians, and Rehabilitation Specialists, focus on providing comprehensive assessments and client-centered treatment in an efficient and effective manner through the utilization of a variety of therapeutic modalities, for every age group.

Our mental health team hold extensive training in Trauma Therapy, Cognitive Behavioural Therapy, Dialectical Behaviour Therapy, self-awareness training, Restorative Yoga, family counseling, community reintegration, group counseling, crisis intervention, Brain Injury Family Intervention - BIFI, Play Therapy, Mindfulness, Narrative Therapy, Cognitive Processing Therapy for post-traumatic stress disorder, and Eye Movement Desensitization and Reprocessing (EMDR).

Our dietary specialists assist in the development of healthy and balanced meal plans, clinical guidance for weight loss/ gain/ maintenance, and optimized nutritional intake strategies based on any condition (cancer, cardiovascular disease, neurological, musculoskeletal etc.). We work with you to achieve your nutritional goals.

Our therapists have experience working with various populations and treating a multitude of complex impairments such as: Traumatic Brain Injury, Post-Traumatic Stress Disorder, Anger Management Programming/ Counselling, Substance Abuse and Addictions, Anxiety, Depression, Adjustment Disorder, Somatic Symptom Disorder, Chronic Pain, Caregiver and Workplace Burnout, Relationship Trauma, Phobia (ex./Driving, Social, Agoraphobia), Eating Disorders, Amputations, Spinal Cord Injury, Development Disorders (ex./ Autism), and Neurological Disorders. We are also skilled at navigating government-funding programming such as Ontario Works, Ontario Disability Support Program (ODSP), and accessing community-based support services. As a multidisciplinary team, we have the advantage of providing holistic treatment to aid in your recovery and rehabilitation journey.

**APPLICATION**:
**Job Types**: Full-time, Permanent

**Salary**: From $24.00 per hour

**Benefits**:

- Casual dress
- Company events
- Work from home

Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Mental Health: 1 year (required)