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Apple Support Technician

3 weeks ago

Belleville, Canada Cellcom Communications Full time

**About Us**
Since 1981, Altair has proudly served the Kingston & Belleville areas as an Authorized Apple Service Provider, providing award-winning service and support for Apple products. We are recognized with the Apple Commitment To Excellence Award and the Canadian Apple Computer Star award for our outstanding customer satisfaction. Our commitment to technical expertise, security solutions, and customer service makes us the trusted choice for Apple users.

**Your Mission**
As an Apple Support Technician at Altair, you will play a key role in ensuring our customers receive the best possible experience by performing diagnostics and repairs (hardware and software) on Apple products.

**What You’ll Do**
- Diagnose and repair Apple devices (Mac, iPhone, iPad) - both hardware and software issues
- Manage the entire repair process, including prioritization, documentation, parts ordering, and use of Apple systems (GSX, Zendesk, etc.)
- Handle warranty claims and refurbishments
- Collaborate with the sales team to recommend additional products or services to meet customer needs
- Offer basic training to customers and explain technical issues clearly
- Occasionally assist with onsite or home service calls (Apple or mixed environments)
- Maintain a clean and organized workspace and assist with inventory management

**What You’ll Need to Succeed**
- Post-secondary education in computer technology, IT support, or related field, or equivalent experience
- Strong knowledge of Apple environments (macOS, iOS); Windows knowledge is an asset
- Minimum of 2 years’ experience in technical support for Apple products
- Familiarity with Google Workspace, Slack, and other collaborative tools
- Excellent customer service, organizational, and time management skills
- Ability to work independently, efficiently, and under pressure

**What We Offer**
- A dynamic and stimulating tech environment
- Ongoing training and advancement opportunities
- A supportive, passionate, and human team
- Plus:

- Group benefits (medical, dental, vision, life, disability)
- Paid time off
- Group RRSP
- Casual dress code
- Employee discounts
- Referral bonuses

P3

**Schedule**
Full-time position, Monday to Friday (37 hours per week).

**Salary**
$18/hour

**Start Date**
As soon as possible.

**Work Location**
27A Pinnacle St. South, Belleville, ON