Operations Dispatcher

Status - Permanent Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Salary - Per hour - Salary Grade - $34.32 - $37.32 - Department - York Region -> Public Works -> Transit - Location - 50 High Tech Road, - Richmond Hill, ON L4B4N7 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - **Defined Benefit Pension Program** - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - **Employer of Choice** - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - **Benefits and Wellness** - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. - **Inclusive and Diverse Workforce** - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** Reporting to the Manager, Bus Operations, is responsible for enforcement and operations dispatching functions, including providing passenger information, by-law, federal and provincial legislation to enforcement staff; dispatching appropriate uniformed and support personnel to transit incidents and emergency situations; monitoring CCTV cameras, emergency call equipment, fare and Presto machines; monitoring voice and text messages from Region staff and conventional transit operational service contractors; reporting and documenting transit incidents such as damaged property, accidents, Mobility Plus incidents, etc.; monitoring the YRT/VIVA Rapidways in relation to safety, security, vehicle breakdowns and contracted work and maintaining information in a central information system; contacting on-call enforcement, facilities, contractors, and Transit Management Systems for any major software or facility issues. **WHAT YOU'LL BE DOING** - Provides support to enforcement staff in the field, via radio and phone by supplying and verifying passenger information such as names, addresses, behaviour flags, past infractions, etc. - Dispatches Enforcement staff to attend various calls for services including passenger behavior, property damage, issues of safety and security etc. - Assists enforcement staff with details regarding local Municipal by-laws applicable to transit, the Criminal Code of Canada, and other related federal and provincial statutes. - Monitors voice and text messages from conventional transit operational service contractors. - Utilizes transit management systems and global positioning technology to monitor and react to conventional service disruptions. - Monitors weather and traffic conditions and alerts both Operations staff and service contractors of any potential issues. - Logs and records all calls, inquiries and dispatching activities into the central information system. - Assigns, tracks, and controls all operational fleet vehicles to appropriate staff. - Provides front line staff with accurate communications via public safety radio system. - Assists Enforcement staff with investigating details to involving customer inquiries, issues, and concerns in accordance to operating procedures. - Provides after hours coverage for the customer service call centre including customers who require mobility assistance. - Performs other duties as assigned to meet Branch and Departmental objectives. **WHAT WE'RE LOOKING FOR** - Succe