Customer Care Representative

7 days ago

Sechelt, Canada Sonova Full time

Sechelt, Canada Customer Care Representative - FT Contract - 158227 - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at _**_Connect Hearing_**_ as a _**_Customer Care Representative_**__ **_ This is a 15 month contract with possibility of extention_** **_ Who we are:_** - Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace._ **_ Working Location:_**_ Sechelt, BC_ **_ Reporting to_**_: Regional Clinic Manager_ **_ A day in the life of a Customer Care Representative involves_**_:_ - _Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals_ - _Managing and maintaining client accounts while building relationships_ - _Working with insurance companies to ensure successful third-party billing operations_ - _Assist with cleanings and minor in-clinic device repairs - don’t worry, training provided_ **_ What you get in return:_** - _20 dollars/hour starting wage based on full-time employment_ - _Extended Health Benefits Package from day one_ - _3 weeks vacations to start, increasing with tenure_ - _6 days of personal time in your first year_ - _Additional days off, including your Birthday_ - _Monday - Friday (business hours)_ - _Eligible for Quarterly Bonus_ - _Growth and development opportunities including education sponsorship_ **_ We'd love to hear from you if:_** - _You possess strong communication and customer service skills_ - _You have experience or would enjoy working on and reconciling accounts receivable_ - _Your aligned with our value of helping others_ - _You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge_ **_ Don't think you meet the criteria?_** - If you’re willing to go all in and learn, we'd still love to hear from you_ **_ More About Us:_** - We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation._ - Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves - they create sense_ - #ConnectHearingCanada_ - #LI-DP1_ - #LI-KV1_ Sonova is an equal opportunity employer

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