Assistant Store Manager

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

**Why is this role important**:
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.

**What you’ll do**:

- Present themselves as a role model when providing efficient and courteous customer service.
- Resolve and manage customer complaints effectively and according to established guidelines.
- Demonstrate leadership by providing positive and effective resolution to customer and team members concerns.
- Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
- Maintain ongoing communication with internal colleagues from various departments to improve overall business results.
- Coordinate and communicate with company buyers on what items to purchase for a store’s inventory and supervises the activities of the stores merchandising efforts.
- Accountable for promoting Shoppers Home Health Care sales of equipment and services through the provision of personalized and professional advice, information, and consultation to individuals, groups and institutions.
- Manage and maintain materials and stocked product inventory.
- Planning and implementing events successfully.
- Scheduling employees efficiently to improve productivity, profitability and margins.
- Continuously training staff effectively to encourage them to meet company standards.
- Protecting company assets and improving profitability by developing and implementing security and safety programs for employees and customers.
- Pursue succession planning to ensure that employees are constantly developed to fill each needed role.
- Ensure employee awareness of safety and emergency procedures.
- Understand and support store operations, policies and procedures.
- Commitment to promoting a workplace of inclusiveness and belonging

**What you bring**:

- Good communication/presentation skills to instruct individuals and groups on the use, maintenance and servicing of equipment.
- The ability to develop and maintain client contacts.
- Ability to work in a fast pace environment
- Complies to health and safety regulations
- Demonstrates a commitment to achieving meaningful results
- Displays unwavering commitment to our values
- Demonstrates understanding of the organization’s mission and strategies
- Acts in accordance with policies and procedures
- Detail oriented
- Effective verbal and written skills
- Ability to work independently

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

**Please Note**:
**NOTE**: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Your Independent Grocer” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.