Technical Service Representative I

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

With a focus solely on mining, Komatsu Mining designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people, and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique opportunities for growth:

- Competitive wages
- Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
- Personal wellness spending account
- Company sponsored registered pension plan (RPP), and matching program.
- Safety boot voucher
- Paid vacation
- Company supplied tools
- 4/5 Rating on GlassDoor - Sustainable employment
- Ability to be a part of an exciting innovative company developing new state of the art technology and equipment
- Discussion regarding full compensation package conducted upon initial pre-screen

Komatsu offers excellent benefits, a continual focus on training and development and a financially sound company in a growing industry.
Job Overview
We are currently looking to add a dedicated, Technical Service Representative for our Saskatchewan region.

**Reports to**: District Manager, Saskatchewan

**Location**: Saskatoon, SK

**Shift**: 5 x 2, then 14x14

**Relocation**: This position is eligible for relocation

The Technical Service Representative is responsible for troubleshooting, repair, and maintenance of electrical as well as mechanical aspects of heavy equipment and components according to defined specifications. The Technical Service Representative is also responsible for new equipment commissioning and training at customer sites with mínimal supervision. The role will provide support for upgrades and programming, perform maintenance and preventative maintenance and lend technical support to equipment assemblies for the project. In addition, you will also be required to attend meetings and provide the customer with reports and advice on the assembly progress.
Key Job Responsibilities

Be available for continuous miner build, commissioning stage, and follow-up repair and service

Provide technical support for our product lines on customers’ site; research and troubleshoot issues

Inspects/audits equipment for proper performance and determines faults and malfunctions

Adjust equipment & repair/replace defective parts components or systems according to scopes of work

Tests repaired equipment to ensure proper operational performance

Completes accurate time records, technical service reports, failure reports, etc.

Stays current with industry, customer, product developments and technical best practices

Builds strong relationships with internal and external customers to ensure smooth operations and customer satisfaction

Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues

Coach customer maintenance personnel on equipment maintenance techniques and standards

Ensures customer follow up and satisfaction within area of primary responsibility

Complies with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements

Strives to find safer ways for customers to work with Joy Global products

Qualifications/Requirements

Electrical Journeyman certification, with strong mechanical and hydraulic experience will be an advantage

Able to participate in machine building and commissioning phases of new equipment

Understand operation and function of underground mining equipment, and be capable of accurately diagnosing problems. Possess proven experience troubleshooting mining machines while working in an underground environment plus demonstrated electrical proficiency on high voltage electrical equipment

Experience in testing the repaired equipment for proper performance

Superior customer service skills and communication skills are required

Solid track record in dealing with customers in a technical role

Knowledge of electrical, mechanical and